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Business Profile

Archery Equipment

Elite Archery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Archery Equipment.

Complaints

This profile includes complaints for Elite Archery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elite Archery has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Purchased Elite Remedy in early 2021 (February) from ******* **** ******* in Helena, MT; bow was built and received by me in April
      - Everything worked properly until August 2022
      * "Linear Tunable Roller" system was defective, causing cable serving to fray, eventually cutting cable strands
      * Went to ******* **** ******* and they contacted Elite; defect was covered under warranty and new roller guard and cable were sent to and installed by ******* **** ******* staff, at no charge
      *Saturday August 19, 2023, I noticed that roller guard was damaging cable, rendering bow unshootable
      X Sunday morning (08/20), called Customer Service number listed under the ELITE HUNT GUARANTEE sections of owner's manual and website; number listed is for ******* ***** ***; they were closed, stating their business hours were 9am to 530pm EST; I visited ******* ***** website and sent message
      X Monday 825 am MST (1025 EST), called listed phone number again and choose customer service prompt; recording instructed that for Elite Products, Parts, and WARRANTY that I must visit retailer (******* **** *******); not open until later that day
      X At 858 am MST (08/21), I called again and selected "All Other Inquiries" prompt; was placed on hold for lengthy duration, never spoke with anyone until I hung up
      X Tried calling again, selected "Retailer" prompt; provided with two more prompts, but of which automatically end call
      X Visited Elite's ******** page and found different phone number ###-###-####; redirected to ******* *****

    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called elite asking them to make a faulty roller slide correct and having them send me a new one to replace it because it is cutting my cables they said yes we will send one through a dealer only then when my dealer said they are going to send it they never did and they won’t send me a new roller I recommend not using elites customer service because it is terrible.

    Elite Archery is NOT a BBB Accredited Business.

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