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Business Profile

Blinds

Budget Blinds of Nassau, Bellmore & Massapequa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 4/15/23, Received incorrect measurements on 5/16/23, The owner *************************** came to our home, later that week, agreed that the product received was incorrect and promised to reorder and install ASAP. Since then we have left thousands of messages, and emails and we have not heard back from the company. Total cost of the blinds we ordered was $2181.30, we paid 60% deposit of ******* by check.

    Customer Answer

    Date: 12/08/2023

    At this time, I have been contacted directly by Budget Blinds of Nassau, Bellmore & Massapequa regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    I was contacted by ****, who advised us our product has been ordered and will be delivered directly to our home.  This call was received on 11/14/23. There has been no contact since, and no product received.  
    we have been told on two other occasions that our order was reordered 
    At this point we would like our deposit refunded in the amount of *******.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************

    Business Response

    Date: 12/27/2023

    The products were reordered with the correct measurements and are being sent directly to the customer's house.  We've instructed the customer to contact us as soon as the product is received and we will schedule an installation appointment immediately to resolve this.  I apologize for the delay and any inconvenience.

    ***************************, Owner

Budget Blinds of Nassau, Bellmore & Massapequa is NOT a BBB Accredited Business.

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