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Business Profile

Wedding Cakes

Belle Dolci

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Cakes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot believe how disgraceful this business is. I ordered $234 worth of desserts from this bakery for a wedding that I was invited to attend. On the day of the wedding the desserts never arrived at *** *****. I contacted Melissa the owner and she told me they were out for delivery they never we delivered by her company. This wedding happened on October 28, 2023 on the 29th Melissa emailed me the following.
    “I can not begin to tell you how incredibly sorry I am. When I still couldn't reach her after a half hour I went searching for her. I spent hours driving all the roads surrounding *** *****. I had zero service. It wasn't until 9:30 when my husband came to look for me that I went back into service.
    My assistant had a seizure while driving and was taken to the hospital. I'm so sorry I had no idea. I will absolutely refund you.
    This is absolutely not how I run a business.
    I have never missed an order and I feel so awful that I missed this.”
    Melissa D*********-*****
    To this date, I haven’t gotten a refund, I have not heard from Melissa after leaving several voice messages and email messages requesting my refund. She has not had the decency to return one telephone call or email message.
    I was completely embarrassed at the wedding, because I was responsible for desserts. We had zero desserts, none because they weren’t delivered by Melissa. This business did not act in good faith. I deserve my money back and an apology for her lack of decency in responding to any of my voicemails or emails.

    Please help me!!!
    Thank you deeply for your time

Belle Dolci is NOT a BBB Accredited Business.

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