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Business Profile

Insulation Contractors

North East Spray Foam

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for North East Spray Foam's headquarters and its corporate-owned locations. To view all corporate locations, see

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North East Spray Foam has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The worse incompetent company to work with. Invoice came in October as I was hoping for insulation for the winter. Company could only work on my basement as I was told they were having trouble with their equipment. Next visit scheduled I believe in March and I had to call them as they were at my house when scheduled and again trouble with staff or equipment. Finally they came in April to finish my house insulation. All they could do was a small attic as my house had issues due to its construction. I had a balance from my first deposit and wanted an update as the attic price was never broken down from the whole house price. No dimensions for the attic nor how much insulation per square foot cost was given. Just that an additional $561.39 was requested. So the small attic space would cost $2,873.81 and the whole house would have been $3,450.45??????? Guess Hugh the owner didn't want to lose out on the original invoice so he just sent off this ridiculous, high price invoice. I was then threatened that they would put a lien on my house in 2 weeks and no explaining where their number came from probably because they couldn't. Call Warrensburg Chamber of Commerce 3797 Main St, Warrensburg, NY 12885

      Business Response

      Date: 06/05/2025

      I have filed a lien on the property and will not release it until we are paid.  We received an email from the consumer this morning stating that she now understands the reason for the lien and she will be paying.  However, we will not remove the lien until we are paid.  

      She will be forwarding the email from the cons.

      From: **** ******* ********* <*****************>
      Sent: Thursday, June 5, 2025 7:05 AM
      To: Janet K**** <*********************************>
      Subject: Re: Invoice 2025-0508 from North East Underlayments LLC

       

      I'm looking into the legality of amount you are charging for the lien and all of your billing practices.  As I have said, I have absolutely no trust that you would file the lien release with all of our interactions.  I didn't have a problem with your workers. They were quite professional and had great feedback when I had any questions.  If your office had just explained to me why I did not get a refund and that there was an additional charge of $561 when I requested that multiple times we would not be here. The only way this occurred is when I reached out to the state department that is no way to run a business. 

       

      **** ******* ********* 

       

      Get Outlook for Android

      From: Janet K**** <*********************************>
      Sent: Thursday, June 5, 2025 6:59:12 AM
      To: **** ******* ********* <*****************>
      Subject: RE: Invoice 2025-0508 from North East Underlayments LLC

       

      Sorry, that’s not how it works. I have an outside company do my liens; fee stands. Yes, I have 2 liens on file in Essex County,  I am foreclosing on their homes for not paying, Plus I foreclosed on a house in Warren County.

      Once I receive payment of $1061.39 and the check clears, I will file the lien release.

       

      Janet R K****

      North East Companies

      Spray Foam/ Underlayments/ Fireproofing

      7 Rocky Ridge Road – POB 471

      Warrensburg, NY 12885

      ###-###-####/ ********

      *********************************

       

      From: **** ******* ********* <*****************>
      Sent: Wednesday, June 4, 2025 11:55 AM
      To: Janet K**** <**********************************
      Subject: Re: Invoice 2025-0508 from North East Underlayments LLC

       

      Lien fee at Essex county is $15.  Appears to be an illegal fee here.  I would love to pay my bill finally that the state sent me the information  I had asked many times from your office but you never sent me but you did send the state which is very interesting.  When I asked Essex county how I could make sure the lien was removed they said you need to sign paperwork and then bring it to them. I told them I have no trust that that would be done because look how you never sent me the information I asked for but did send it only when the state probably demanded it.  If you get the lien paperwork ready I will send a check, venmo or sell you the $561 and that $15 lien fee. But I need the lien release signed by you and then I will make sure that Essex county office gets it. They had said you have at least 8 to 10 liens up there and not all have been satisfied and I wondered if it was because they weren't paid or you just vindictively didn't file the paperwork.  Let me know how you proceed with this as I have to update quite a few agencies. 

       

      **** ******* ********* 

       

      Get Outlook for Android

       

       

      From: Janet K**** <*********************************>
      Sent: Wednesday, June 4, 2025 8:09:35 AM
      To: ***************** <*****************>
      Subject: Invoice 2025-0508 from North East Underlayments LLC

       

       

      North East Underlayments LLC


      InvoiceDue:05/08/2025
      2025-0508

      Amount Due:$1,061.39

       

       

       

      Dear *** ***************** :

      Your invoice is attached. Please remit payment at your earliest convenience.

      Thank you for your business - we appreciate it very much.

      Sincerely,

      North East Underlayments LLC

       

       

       

      Customer Answer

      Date: 06/05/2025

      I asked for clarification of the $500 lien fee as Essex County charges $15 for the lien.  I was only given the total price and the following description without any cost for each:  

      Preparing the lien document.
      Serving the lien by certified mail.
      Verifying the property owner.
      Potential fees charged by attorneys or lien filing services. 

      I have received nothing by certified mail.  How much does each cost and with the way this company bills I would expect the total price under $500 and the company pocketing the remainder.  

      Their invoice date 5/8/2025 shows the cost breakdown in blue handwriting without a date and did they say when this was sent to me because it wasn't - no proof then not true. The NYS Consumer Protection sent the invoice with cost breakdown to me as well as the paperwork for a lien on June 3, 2025 at 1:39pm and the first time I saw cost breakdown.  North East Spray realized I received the info as they were on the complaint and forwarded me the email on June 3, 2025 at 3:04 pm. First time North East sent me cost breakdown.  Invoice with $500 lien (without breakdown) sent June 4, 2025 at 8:09 am. 

       


      Business Response

      Date: 06/24/2025

      I have filed a lien on the property and will not release it until we are paid.  We received an email from the consumer this morning stating that she now understands the reason for the lien and she will be paying.  However, we will not remove the lien until we are paid.  

      Business Response

      Date: 07/11/2025

      I have sent you everything, she paid and we are filing the lien release

    North East Spray Foam is NOT a BBB Accredited Business.

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