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Business Profile

Perfume

Perfume Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18, 2024 I purchased a bottle of ******** ******* perfume from Perfume Hut for $97.20. The bottle was sealed with cellophane. I took it home and used it and immediately noticed that the perfume did not hold its scent. I previously always bought ******* and it would last anywhere from at least 6 to 8 hours on my skin or clothes. I also looked on the bottle for a serial number which I could use to search online for its authenticity and it obviously had none. I called the store within a week of purchase and the store owner denies selling bootleg products, but couldn’t explain why my bottle of perfume did not contain a serial number. He refused to refund my money. All his reviews online that I failed to review prior to buying the perfume claim he sells bootleg products. The rest of his “good” reviews are from foreigners, how coincidental is that even his reviews online are fake. This man shouldn’t be allowed to even do business. He is taking advantage of people’s trust and cheating people out of their hard earned money.

Perfume Hut is NOT a BBB Accredited Business.

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