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Business Profile

Portrait Photographers

Tellier Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Bri R

    Date: 02/13/2024

    Booked the husband and wife duo for our summer 2023 wedding. Did our engagement photos with them August 2022. They told us we’d get a sneak peak in a week then the rest in a month. Gave them grace as they had a busy summer. After not hearing from them after a month we reached out. Multiple emails, multiple texts and no response. Finally weeks went by and they said “they would look at the editing schedule and get back to us” weeks went by again after reaching out and no response finally 2.5 months after our shoot we received our photos. Happy to have received by annoyed with the communication. Didn’t reach out to them for 6 months until closer to the wedding to discuss a meeting for the shot list and more. They were great on the wedding day and we do love our photos. Afterwards was unprofessional. Did not receive a sneak peek until 2.5 months after the wedding. We decided to not jump on their throats for the rest. About 4 months after the wedding we reached out, no response. Emailed/texted, no response. Until a couple weeks later they said we should receive the photos in a few weeks (5 months after the wedding) when we finally got photos it was only 1/4 of the photos.. asked for the rest and they said they were finishing the upload. 3 more weeks went by with nothing, no emails or text or anything. Finally I checked the original link they sent us and there were all our photos.. but none edited. We were just happy to get our photos but they never told us they uploaded the rest. (6 months post wedding)
    8 months post wedding we received our USB drive with BW and regular photos.
    Their communication is terrible, they make every excuse in the book. They ignore messages, there’s nothing in their contract stating when you’ll receive pictures back you have to go by their word which is meaningless. Do not use them.
    They would say they’re behind on edits then post on social media booking mini shoots for the week. They don’t care about their clients.

  • Timothy R

    Date: 04/11/2023

    We booked them to photograph our Summer 2022 wedding. Before booking, I had a long conversation with her and one of the things she said was that they were not going to book more than 20 weddings for 2022, since they overwhelmed themselves in 2021. We did our engagement shoot shortly after booking them. It took them 4 months to get us our engagement photos. We were frustrated and they kept giving us excuses. Up until we fully paid them, we were able to plan our day and reach out to them whenever. But once we paid them and they photographed our wedding, all communication with them pretty much ended. 3 months after our wedding we decided to reach out to them to see when we will get our photos. All we got were excuses. Per our conversation before booking them, she said we would get our photos 8 to 12 weeks after the wedding. 4 months past, still nothing. Reach out again, same spiel. 5 months past, still nothing. Reach out again and they wouldn't pick up their phone, voicemail was full, and emails and texts were ignored. Finally, we get a drop box link to our colored photos almost 6 months after our wedding. They did not send us our USB until almost 8 months after our wedding, which contained all our colored and black & white photos, per our contract. Were the photos amazing? Not really. They were normal wedding photos that anyone could have taken. It didn't even look like they edited them. While waiting, I've been looking at their ******** page. 1st, they lied to us saying they were cutting back on their weddings, since they booked 11 weddings in October alone. 2nd, I saw a couple of their recent reviews on their ******** page discussing the same problems we had with them and gave them one-star ratings. Shortly after those reviews were posted, they took down their review page so no one would see them. We should have known something was up when booking them since the only reviews on the internet were from their ******** page and the last review was over 2-years old.

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