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Business Profile

Craft Supplies

Reckzo’s Crafts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place a order for a Photo Engraved on December 15th 2022. I was advised up front that it would be done by Christmas which I was ok with. My daughter received it on January 13th. It was not what I had ordered. It was just a picture w/o the saying on it. I reached out to Rob the same day to advise. He asked me to send him a picture of what she received. I did. Rob asked if I would like it remade, I advised yes, I would. On 1/17/23 I was advised he was working on it. 2/6/23 I reached out again to check the status. I was told by Rob he was sorry he thought he shipped it out and would send it by Wednesday and send tracking info. On 2/11/23 I asked him for the tracking info since I had not gotten it yet. There was no reply. On 2/14/23 I asked again for the tracking with no response. 2/18/23 I asked again no response. 2/22/23 Once again I asked for tracking no response. Meanwhile all messages were read. On 2/22/23 I called and was sent straight to voicemail and got a text saying he would call back. 2 hours past and I hadn't heard back so I called again and spoke to Rob who advised that he had shipped it out, but it came back because it was shipped to the wrong address. I sent him a text with the address once again. Today is 3/4/23 and we still have not received the remake. I'm truly disappointed how this has been handled.

    Business Response

    Date: 03/23/2023

    Called business and he stated that the consumer should have the item by now.  It is stating that it has been delivered to the address given.

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 2-3 weeks ago, I stopped in to the location in sangertown mall in new Hartford ny and ordered a custom sign for a Christmas gift. I had to pay cash only with no receipt, and was told he would call in about a week maybe two when it was done. I have messaged the ******** page and no response, stopped in numerous times now and still nothing the date just keeps getting pushed back. If it is not done by Friday 12/9/2022 I would like a refund because I will have to look else where for a different sign.

    Business Response

    Date: 01/09/2023

    The business owner confirmed that the sign had been made and had been picked up.

    Customer Answer

    Date: 01/09/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ******* ******

Reckzo’s Crafts is NOT a BBB Accredited Business.

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