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Business Profile

Dentist

McCue Dental
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for McCue Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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McCue Dental has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am so upset .. I was called yesterday to be told I owed a balance . This was the first I heard of it . Then to be called today and told that I have had a running balance . Each time I checked out of appointments I was told I owed nothing . I ALWAYS PAY MY BILLS ! I had to cancel a cleaning appointments due to a family emergency and was called back and told I am being discharged from the practice . Seriously !! This is awful . You should be ashamed of yourself .

      Business Response

      Date: 11/16/2023

      In regards to complaint #********The balance that the patient’s parent is referring to is an
      amount that was not paid in full by insurance after submission to the primary
      insurance. This has been paid by the primary insurance, submitted to the
      secondary insurance, and is still currently out to the secondary insurance to
      determine potential coverage of treatment rendered. No statement has been sent
      to the patient’s parent concerning balance because we participate wit* ******** * ******* **** ********* and no balance would be due the patient’s parent for
      treatment rendered. With regards to the cancelled appointments same day, the
      patient’s parent called the office at 7:31am to cancel confirmed appointments
      at 8:00am. The patient’s mother stated that she would not be able to bring her
      two children in for their appointments because she needed to drive her spouse
      to work. When given the option to still come in after she dropped spouse off,
      this was not an option. Our office policy is that with two missed appointments
      patient / patients can be / will be dismissed (missed appointment fees cannot
      be charged to patient / parent with managed care insurances). These office
      policies were reviewed with patient’s parent and signed (on 3-23-2023) by
      patient’s parent and can be provided if needed. With the aggressive nature of the patient’s parent with
      regards to the cancelled appointments and as to how the patient’s parent went
      about this case in filing a complaint, the office staff and I do not feel
      comfortable seeing patient / parent in office and has been dismissed. All
      patients can be seen for thirty (30) days for emergent care only. A certified
      letter of dismissal will be sent and we can forward patient / parent’s
      information to any office of their choosing.  

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