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Business Profile

Newspaper

Johnson Newspaper Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother passed away on May 26, 2023. She had purchased a yearly subscription to the ********** Journal and Watertown Times newspaper -- Johnson Newspaper Corporation. When I contacted the newspaper immediately following her passing to let them know she was deceased and to discontinue delivering the newspapers to her residence they indicated that there would be a refund coming for the unused portion of the subscriptions. I have contacted them numerous times via telephone only to be told that the refund would be processed and I would have it within 7-10 business days. These telephone conversations went on for 2 months and still no refund. Finally, on August 1, 2023 I sent an email to President and Publisher as well as the CEO of Johnson Newspaper explaining my situation. On August 14th I followed up with a 2nd email since I had not received a refund, nor had I received an email acknowledging my email of August 1st. The President responded to me and included their "Accounts Payable" department with the following: Accounts Payable: If this check has not yet been cut, please include in our Wednesday check run this week and mail it out. A month later, on September 12th I still had not received any refund and I emailed the President and CEO and Accounts Payable with a follow-up email from August 14th. As of today, September 20th, nothing. No refund and no response to my follow-up email of September 12th. I sent ANOTHER email September 20th to President et al regarding the refund and am also filing this complaint with the BBB.

    Business Response

    Date: 09/22/2023

    I am trying to resolve this situation, but do not have the subscriber info.  I have the complaintant info, but I would assume the funds are  on a different account.  Thank you, Mary S*****

    Customer Answer

    Date: 09/29/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The subscriber info was in the subject line of the original email I sent to Johnson Newspaper on August 1st.  The subscriber info is as follows: **** *. ********, *** ******** Road, ******, NY  *****. I am the executrix of my mother's estate.  My contact info is as follows:**** ** *****, *** ***** Road, ******, NY *****. Thank you. Regards, 

    **** *****
     

Johnson Newspaper Corporation is NOT a BBB Accredited Business.

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