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Business Profile

Property Management

Jake Johnson Properties LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, 6/13/2023 at about 8:20am, I entered the washington st ******* back parking lot to use the atm. There was a piece of plywood on the ground with a cone next to it. It is not blocking the atm but you do have to turn a little to miss hitting the wood & the cone. In doing so, your tire will be directed to a short metal rimmed curb that separates the drive thru lane from the rest of the parking lot. The issue is that there is a piece of the metal lining that is sticking out from the curb & damaged my rim & punctured my tire on my brand new vehicle. I went to ******* to ask who to direct my issue to & was told to contact Jake Johnson Properties because he owns the property & their building. They provided me with a phone number for them. I've called repeatedly & today, 6/19/2023 at 7:57am, I finally reached someone. She wouldn't give me her name. Just constant rude & condescending comments about how maybe I should learn how to drive so I don't run into curbs & then said not to call again because it's a ******* problem. It is not the banks problem. The bank rents the property & does not perform parking lot maintenance for Jake Johnson Properties. I want to be reimbursed for the damages to my vehicle due to their negligence. I have attached pictures of the parking lot & my receipt for my tire. I haven't been able to locate a rim yet as the vehicle just came out of production a few months ago.

    Business Response

    Date: 06/23/2023

    We have reached out to Ms. ****** via telephone.  We apologized for the situation and assured her that the curb and drainage hole has been repaired.  Ms. ****** is requesting reimbursement for the new tire and for a new rim.  The tire replacement invoice has been provided herewith and Ms. ****** will be reimbursed in full.  We have requested pictures and the rim replacement quote for review.  

    Customer Answer

    Date: 06/23/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I will not accept any response other than the tire as well as the rim being fully paid for. Until that resolution, I do not accept this response. I have supplied them with cost of the rim from *****.


    Regards, 

    **** ******

    Business Response

    Date: 06/27/2023

    Management has completed a thorough review of the area of the incident as well as reviewed the pictures and invoices provided.  In conclusion of our review, we will reimburse Ms. Tanner the amount of the tire replacement **** **** invoice for $245.47].  We thank you for contacting us regarding the incident and assure you that the area has been repaired to avoid future incidents.     Again, we apologize for this incident and will be mailing a check via **** today. 

    Customer Answer

    Date: 06/27/2023

    \

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I absolutely do not accept the response or them only acknowledging the cost of the tire. This is a brand new car. I have had it less than 2 months. The damage to the rim would not be there if not for their negligence to properly maintain their property!  


    Regards,

    **** ******

Jake Johnson Properties LLC is NOT a BBB Accredited Business.

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