Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I were both a tenant here. I am not anymore, but my mom still is. Recently, a table of my mom’s was sold that was not for sale. It was a family heirloom that was of importance to her. It had a “NFS” sticker on it but was unintentionally overlooked by a staff member. I had posted a ******** status trying to locate the customer that had bought it so that we could potentially buy it back. In the comments, I had mentioned that it could have been stolen, because as a previous tenant, I knew that theft was a common occurrence so it was not an impossibility. My mother mentioned that the owner may know who did it, so I reached out and spoke with her to see if there was any way we could connect with the customer. I wasn’t even able to get my thought out before the owner interrupted shouting about how I shouldn’t have made that ******** status and how I should have let her handle it. Meanwhile, we are still waiting for her check the cameras for a$200 jacket that was stolen from my mother’s booth over the summer, so the trust is not there. She also mentioned that the comments on my ******** status were “negative” which is out of my control. People were noticing that they weren’t sharing my post looking for the table and were making comments about the lack of help we were getting. The next day, she spent time helping us locate the table, which I believe was only done because of my post and the comments, she mentioned she was “pushed” into helping us on the phone. We get the table back and it was missing a keyhole cover. My mother politely texted to have them keep an eye out for it in case it fell off. She received a call from the owners husband shouting at her saying “That’s enough about the table, you got it back that should be enough…” then yelling at my mom about a status I made, saying it was slander. The way that they talk to tenants and customers and lack of accountability is appalling, considering these are the people who help them be successful.

  Business Response

  Date: 02/13/2023

    I received a phone call from ******* ********* on Sunday January 29th stating that a table had been sold that was technically not for sale....Her booth in our 14,000 sq. ft. market is located the furthest point from the register, therefore we would have to rely on our cameras to check on the situation....I asked her to give me 24 hrs to solve the problem as I would have to look at the footage plus talk with my employee Jessie.....I immediately took action Monday morning.....in the meantime ****** ********* posted info on ******** insinuating that the item was possibly stolen...therefore inviting unnecessary negativity into the situation....Once you make an accusatory statement it is hard to control all of the negativity surrounding it....As a business owner my goal is to protect the integrity of both shoppers and vendors therefore limiting my personal opinions publicly...                  It took us about three hours Monday morning to find the footage on the camera, find the credit card transaction to see if I could call the person and ask them to return the table as it was sold by mistake....In the meantime I received a call from ****** stating that she was nothing like her mother and was not going to stand by and let this situation linger. I assured her that I was working on it....I stated that since this occurred in my business to let me handle it my way....She was very disrespectful to me and began verbally shouting not only obscene language, but threats and negativity about our business to include the nasty clientele etc....I have a witness Jessie our employee who was standing by me listening the entire time. As a last resort after exhausting all efforts of finding this customer without to much drama I posted a picture of her on ******** taken from our cameras. Within the hour the phone rang and the husband of the woman who had the table called and said he was so sorry for the misunderstanding, and returned the table the very next day.....Neither ******* or her daughter showed up to pick up the table....It sat in the front of our store so that we could see it and make sure it was ok.....A gentleman showed up to pick up the table....I saw him drive away with it myself...That evening I received a text from ******* stating that the table was missing a part....at that point my husband stepped in and said no more phone calls, harassment etc....Up until this point we have maintained a very amicable relationship with *******.....She even worked for us for a short period of time....We have built a very successful business trying our best to treat our customers and vendors with the utmost respect....Our business is open 70 hr. per week...My husband and myself serve many  many customers , and once in awhile problems are bound to arise....All that we ask of our vendors is to let us try to handle the situations first, and then if we need assistance we will ask for it....Our goal is to always move on as positively as possible as I am aware that these situations not only impact us as the owners, but the entire market filled with very hardworking vendors whom we respect and appreciate very much....For the most part the feeling is mutual....It is unfortunate that when vendors choose to leave it is not always amicable ....Thank you, Patty J******             Just to address the theft issue.....it states in our contract that we are not responsible for stolen items...It is a retail store, and we do our very best, alarm systems, cameras, extra staff....at the end of the day that is clearly the hardest part of any retail store...******'s complaint states that she lost a 200.00 jacket last summer, but stayed in our market until January of 2023.....At the time of the incident ****** was no longer a vendor in our market....My suggestion would be that if you want to view the camera footage to please contact our local police department as they handle all theft and complaint issues.....Also provides protection to us as a business......thank you