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Business Profile

Visually Impaired Products

Northern Optics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Visually Impaired Products.

Complaints

This profile includes complaints for Northern Optics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northern Optics has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband ****** ****** ordered glasses in November of 2022. He paid 400.00 for the glasses. He took them back within a week because the script was not right. I have called numerous times about the wearabouts of the glasses. The only response I get out of them is they are in order. I have called my insurance company and they told me I need to call northern optics. The office manager is supposed to call me. Hasnt happened yet. I want northern optics to pay my insurance back and to pay us back. Northern optics has moved to ***** ***** ***** * ********* ** *****

      Customer Answer

      Date: 04/13/2023

      I am writing to let you knoq that Northeen Optics called today to let me know ****** ******'s glasses were there.  I explained to her we went elsewheres and no longer neede the glasses since it took 5 months to het them.  I am waiting to see if they return my money and pay my insurance company back.

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