Reviews

Review Details

• Review fromJacqueline K

  Date: 02/07/2024

  1 star
  Awful company! Everything that could be wrong was wrong with our job and is still unresolved months later. The man who came to measure seemed proficient, to be fair. However, everything from then on was downhill. When the installer arrived, he said had no information as to where the holes for the sink were to be cut despite the fact, the measuring technician had taken detailed information as to the placement and size of those holes. So he winged it. While cutting the holes for the faucets, his bit jumped and dinged the counter. The holes were not even cut to be perpendicular! He severely damaged the brand-new stainless sink with deep scratches... I mean DEEP prominent scratches everywhere! The cutout for the sink was also cut incorrectly so the sink could not be flush mounted! Instead, the 30" long front edge of the sink is exposed by a 1/4" with the silicone caulking fully visible! Of course, that means the opposite 30" long side of the sink is recessed UNDER the countertop. He installed the sink regardless and I can only assume, he thought perhaps we wouldn't realize it should not look like this. Terrible ethics! And it gets worse and worse... The slabs were never shimmed to match up the seam, so the seam has a long sharp raised edge. And ultimately within days, the entire seam has separated. Because my kitchen is small, tt wasn't until after the installer left (and he did not linger to show us the job) that we could go in and see the counter when we realized the color was completely different than what we had ordered! The store sample was a salt-and-pepper, white with gray and black speckles... the stone they installed was a yellowish-white color, with dark purple speckles! And no surprise, ZERO willingness to replace this mess. They offered ONLY to correct the seam and SCOUR the brand-new sink with "Bar Keeps Friend" to try to hide the deep scratches. We are perusing a full refund through our credit card. AVOID THIS COMPANY BY ALL COSTS

• Review fromCheyanna F

  Date: 08/31/2022

  1 star
  We took my blue prints up to NY when the worker gave us a drawing of her own looking at our blue prints. She had them backwards so we e-mailed the prints. and the next day we took the originals up. She worked on them and gave me a quote for counter tops and we paid in full while we were there from her quote. Then the template man came to measure the tops. They then gave us a quote about $1900,00 more. (after they had my prints) they said their figures didn't match the prints. they were six feet short, We said you guys added up the print measurements, why do we have to pay more. after 2 more times of trying to get an order-they gave us a list of others that would not cost as much. we looked at the ones they sent, picked another one and they said that one would be almost $2000.00 more. I said send back my money. Now they want want to charge almost 500 dollars for the templates they did. I feel if you make a mistake with your customer, you would not charge them the money for their man coming down and taking a picture of the counters, you have the measurements and you didn't add up the inches right-a 6 foot mistake is pretty bad. I could see 6 inches, but 6 feet. I believe we should get back the whole amount-we just had our house burn down completely, I ended up on dialysis, and had to quit my job and go on disability. this is the last moneys we will have to build the house. Is there anyone that could help us out.