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This profile includes reviews for Basement Technologies of Western NY Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Basement Technologies of Western NY Inc

  467 Holt Rd Webster, NY 14580-9132

  
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  Basement Technologies of Western NY Inc

  476 State Route 104 Ontario, NY 14519-8915

  

Review Details

• Review fromNikki P

  Date: 03/22/2025

  5 stars
  Kansas from this company was so kind to us and talked to us about a potential problem we could have in a basement of a home that we might purchase- she was a wow with knowledge and genuinely cared about our situation. No sales pitch - just information that we could use to make a wise decision - thank you Kansas for helping us and making our day easier! We will be in touch!

• Review fromHoward S

  Date: 10/06/2024

  5 stars
  I was not a customer of Basement Tech, but only because of their honesty. I explained my situation, and they walked me through what I needed to do to fix my damp basement. In particular, they told me I did not need a much more expensive job (that two other companies has said I must do). In fact, all of the work they suggested could be done by myself (if I were more ambitious), or other contractors. They tried to help with my problem, and did not try to sell me anything. They explained they could do the more expensive job, however it was not really what I needed. So I cannot offer a first hand review of their work- however their honesty is impeccable,

• Review fromDennis A

  Date: 09/05/2024

  5 stars
  Based on our conversation concerning yard drainage we gave them 5 stars. We found your staff (a young lady we spoke to on the phone) extremely helpful, knowledgeable and provided us with good advise to correct a yard drainage problem caused by extremely poor workmanship and refusal to complete/correct the project by the driveway asphalt company.

• Review fromMichael L

  Date: 04/03/2024

  1 star

  Michael L

  Date: 04/03/2024

  I would not trust them. Major job rebuilding my basement wall and they short cut everywhere. Now as they back filled, wall cracking. Engineer and town evaluated work and not to building codes. They never even applied for or obtained proper building permits, in fact obtained and applied for NO permits. Cost to fix what they did, over $17,000. To excavate and do right, $45,000+. I paid a lot of money, just to have the same problem and worse. On top of that, I refused to pay last payment and they attached a mechanics lean to my property. Lots of cost to me in lawyer fees engineers report for drawings. DO NOT TRUST THEM!! Took 1 month for them to do, was told it would only take 1 week to 10 days. My basement was wide open during this time. Nothing good to say about them as they lied to me about everything. Made issue with work and was told I should be thanking them for being there! The office in Ontario is just for show (a front) and empty. Stop and see for yourself. Looks good, but no one there.
  

  Basement Technologies of Western NY Inc

  Date: 09/13/2024

  The BBB dismissed Mr. *******'s claim/complaint after reviewing all documents but the BBB cannot stop him from posting a bad review. Yes, after reviewing all documentation, Wayne County issued a mechanics lien against Mr. *******. All necessary permitting and engineering was procured and a permit was issued. The finished project has been approved by the engineer. Mr. *******'s foundation wall was cracked for many years but he did not move forward with repairs until August 2023. At the time of the estimate and through emails, it was explained we do not rebuild walls in the winter and it was unlikely we would get to it in 2023. He could have asked for his deposit back at any time. On Dec 31, 2023, his septic system finally made the ground so soupy that his wall collapsed, bringing with it sewage, mud, and finish material. We had added basement supports at no cost and this kept his 1st floor from falling into the basement. We worked through negative degree weather and wind chills, feet of snow, and sewage to shovel out and rebuild his wall. Our bid was for wall replacement during mild weather, but we dropped everything to move to his job on New Year's Day and spent the entire month of January working outdoors. The project took 3x longer with no extra cost to Mr. ******* because we had to shovel all the mud and waste product out of the basement and sift through the debris. This project was bid for mild weather. When Mr. ******* complained to the me and my employees that were freezing cold, being tortured by the negative-wind-chill wind that we weren't going fast enough, we finally had to say he should be thankful we were there because no on builds walls in subzero weather, drop every other job to start on New Years Day, and deal with sewage. Still, Mr. ******* did not stop the sewage from filling up the trench during our work there. Being an elderly man and a Ontario neighbor, we continued to work in horrid weather and conditions because he had no foundation wall. How could we leave his house like that? Another contractor would have shut the project down and the Health Dept would have left his basement wall on the floor for months. No good deed goes unpunished.

• Review fromConnie M.

  Date: 03/08/2023

  5 stars
  Not knowing where to begin or who to call for water issues in my basement, I spoke with Kansas and she gave me direcion in our phone call. Very knowledgeable and detailed in assessing my basement issues over the phone. A company that I would definitely recommend!