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Business Profile

Heating Contractors

Crossfield Heating & Air Conditioning
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Crossfield Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crossfield Heating & Air Conditioning has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      ******* *****ollowing reasons:
      1. I agreed to pay the charges assuming this was the cause of our problem based on what the technician had said.
      2. In turns out, based on what the business themselves say, the valve was not an urgent issue itself. I am an engineer, and I could have replaced the valve myself in time. If the technician had said there is a small drip but that is not the cause of your problem, then I would not have agreed to the charges and would have asked him not to do any work. I only agreed as I was busy and wanted to take care of any leak in the basement quickly.
      3. The second point is assuming there even was any drip from the valve.

      I called the business and politely mentioned this was a diagnostics mistake by the technician, it happens, but I should not pay for it. The business refused to take any action. I request a full refund.

      Regards, ******* ***** ** **** ***** ** ********** ** *****

      Business Response

      Date: 09/23/2024

      Our service manager, Frank Chalk spoke with Mr. ***** on Monday, September 23rd and the result of that discussion was that Crossfield Heating would split the bill with him. Mr. ******* credit card has been credited that amount.

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