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Business Profile

Home Improvement

Furlong Home Improvement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Mike come to my home to install my pellet stove, he was recommended by ****** **** where I bought the unit. After the install I realized he did not follow code regulations. When I reached out he stated he would come and fix it but never set a day and time with me. With the inspection he scheduled approaching I took it upon myself to fix the issue, with no communication he showed up at my house after I let him know had went and purchased an extension pipe and readjusted the unit to meet code for the inspection. He told me that most inspectors don’t care about code, I had sat down with the code enforcement officer from Hopewell and he told me that he would have failed the unit if I didn’t not make the adjustments to the spacing. He was supposed to caulk and put my siding back but forgot his tools for the second time. He stated that he would be back to finish and deliver me a receipt for the job but never showed despite me paying him. I have reached out to him on several occasions and have gotten no response. I even sent my address and just asked to have the receipt for the work mailed to me and let him know I had someone else come and finish the job and nothing. I would like an explanation of charges and a receipt for the job explaining what exactly I was charged for because it was never verbally explained or provided for me which leads me to believe I was taken advantage of in this situation.

    Business Response

    Date: 02/24/2023

    BBB spoke with the owner who said that if the work has passed inspection, the consumer would need to go to the town for the inspection report.

    Customer Answer

    Date: 02/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don’t want a receipt for the inspection that has been provided for me. I want a reciept from Mike for the install services he provided so I can submit it to my accountant for tax purposes. 
    Regards,
    ***** ******

    Business Response

    Date: 03/10/2023

    I previously provided the consumer a receipt when I was done.  I will send her another one within the next couple of days.

Furlong Home Improvement is NOT a BBB Accredited Business.

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