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Business Profile

Storm Windows and Doors

Messare Window and Doors LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steve Messare installed a sliding glass door with wrong handle and refuses to install correct handle. I have a door with no lock from the outside, making my home unsafe. Steve installed the wrong size door and the door is not flush to the ground, which will not pass code/HOA inspection and the door will need to be re-done. Steve will not provide us with any warranty information regarding the door, and has refused to even cover the cost of a locksmith.

    Business Response

    Date: 09/04/2024

    Already spoke with a agent and they took down my side and said just mail copy of quote for complaint stating keyed lock on a patio door is not standard unless ask and she never did and that's all they need for file thanks again

    Customer Answer

    Date: 09/04/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   This still does not address the fact that I have no paperwork on the door that I now own, or the fact that it was improperly measured and needs to be completely taken out because of the giant step going into my house now. It also does not address the fact that I have to pay a company to put in a lock so I have a secure entrance until the new door can be put in and I am out another $5000.   Regards,  ******* ****

    Business Response

    Date: 09/09/2024

    As stated and discussed previously before ordering, it is a 6 feet door from **** which does not come standard with a keyed lock handle from the outside. This issue of a lock was never addressed or boughten to my attention before ordering. The threshold is ****** make and comes on all their patio doors. It is to protect from rain, wind etc. I am sorry if it does not meet your HOA code, which also never was talked about before ordering. ****** patio doors are 6ft and 5ft. That is all of their options. You had a 6ft opening, so that is the size that was needed and ordered, installed as well.   

    Customer Answer

    Date: 09/10/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The door was measured incorrectly, which Steve admitted to when he installed the door and he had to build up the bottom of the door to make it fit into the space. Which was very clearly never even measured correctly because he ordered a standard door for a non-standard opening. This is not about meeting HOA regulations. This is about a door, not meeting town code and needing to be removed and completely replaced because Steve did not measure the door correctly.   Regards, ******* ****

Messare Window and Doors LLC is BBB Accredited.

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