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Business Profile

Project Management Software

Funeral Tech

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29, 2020, we entered into an agreement with Funeral Tech to provide our company with a new funeral management system. The agreement was to set up our funeral home with new funeral management software and to transfer our existing information to the new software. Funeral Tech asked us to provide information on the forms that we would be using so that they could integrate them into their platform. We provided the requested information. On September 24, 2020, we attended an online training for the new system. We explored the system to get comfortable with it. On December 15, 2020, we contacted Josh C**** to find out when the system would be completed and we could start using it. Josh replied back that they had a huge backlog and that we could start using the system. However, they would not have our information transferred to the new system until February. We did not wish to work out of 2 systems when we had purchased a new one. On February 1, 2021, we received an email from their tech person stating that they were behind on the conversions and that we would receive an email when they were ready to convert us. No target date was stated. On August 24, 2021 we contacted Josh C**** for a full refund of our money as they had not lived up to their agreement on the contract. We had paid in full for the system with 3 monthly payments on August 17, 2020, September 17, 2020 and October 16, 2020. We had fulfilled our end of the agreement, and they have not, which would be a breach of contract. This company is based out of Canada, with an office in NY. Here is the Canadian information. Funeral Tech 200 Binnington Court Suite 100 Kingston ON K7M8R6

Funeral Tech is NOT a BBB Accredited Business.

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