Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Used Car Dealers

Shuttleworth Auto Sales (Chris Shuttleworth)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Shuttleworth Auto Sales (Chris Shuttleworth)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shuttleworth Auto Sales (Chris Shuttleworth) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2012 ***** ****** from shuttle worth on a loan 3 weeks into the buy the engine light came on took it there they cleared code but it never resolved sent for a faulty window wiper they replaced it, it failed I had to buy a brand new one, so okay alright used comes with some maintenance then shortly after while driving the car it dies on the road I had it towed they refused to fix the problem I know have a car I have payments on I can not use have to get to work and am in financial distress being turned away after having it towed is expensive I haven't had it a year yet the inspection sticker is still good I believe I was sold a bad car

      Customer Answer

      Date: 08/15/2023

      Okay so the purchase date is 11-18-22 maybe 2 weeks after I noticed a stutter while running in park, also bearing and window wiper so I called them had me bring the ****** in changed bearing, put used wiper on which I had to change brand new after that, still having ideal problems check engine light comes on brought the ****** to them really pushing the 30 days now clears the codes sends me on my way still have problems the car dies on my way to work. Call them up getting a date okay my tow guy misses the day and I have to bring it in the following Monday I believe it was a timing issue have the guy bring the ****** and it gets refused have to bite the coast of the tow and have been struggling to get it fixed since shouldn't have to put an engine in a car I haven't even had a year. Can't afford to either still paying the bank loan I need help resloving this is major now went from financial distress to disaster. I feel very screwed over 

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.