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Business Profile

Used Car Dealers

Shuttleworth Auto Sales (Chris Shuttleworth)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shuttleworth Auto Sales (Chris Shuttleworth)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2012 ***** ****** from shuttle worth on a loan 3 weeks into the buy the engine light came on took it there they cleared code but it never resolved sent for a faulty window wiper they replaced it, it failed I had to buy a brand new one, so okay alright used comes with some maintenance then shortly after while driving the car it dies on the road I had it towed they refused to fix the problem I know have a car I have payments on I can not use have to get to work and am in financial distress being turned away after having it towed is expensive I haven't had it a year yet the inspection sticker is still good I believe I was sold a bad car

      Customer Answer

      Date: 08/15/2023

      Okay so the purchase date is 11-18-22 maybe 2 weeks after I noticed a stutter while running in park, also bearing and window wiper so I called them had me bring the ****** in changed bearing, put used wiper on which I had to change brand new after that, still having ideal problems check engine light comes on brought the ****** to them really pushing the 30 days now clears the codes sends me on my way still have problems the car dies on my way to work. Call them up getting a date okay my tow guy misses the day and I have to bring it in the following Monday I believe it was a timing issue have the guy bring the ****** and it gets refused have to bite the coast of the tow and have been struggling to get it fixed since shouldn't have to put an engine in a car I haven't even had a year. Can't afford to either still paying the bank loan I need help resloving this is major now went from financial distress to disaster. I feel very screwed over 

    Shuttleworth Auto Sales (Chris Shuttleworth) is NOT a BBB Accredited Business.

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