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Business Profile

Auto Services

D - Built Racing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need help dealing with this business. I have waited and waited and canceled this complaint several times but it seems like the same thing over and over and I need to resolve this issue. I can't let this drag on much longer. I needed work done on my car and the motor blew while ***** was programming it on July 29 2016. I was charged the $600 for the programming and left with a blown engine. He has more engine assembly experience than me so I trusted him to assemble a replacement motor. I dropped of my replacement motor and pretty much all the main pieces needed for assembly on January 13 2017. I paid for machine work on April 28 2017, I was told it was shipped out on May 5 2017 and returned for assembly on may 19 2017. I was told he would get in contact with the machinist on June 18 2017. I called the machinist on June 29 2017. I paid for more machine work on July 24 2017. I was told my motor would be ready for me by Oct 9 2017, not ready. I was told I would receive progress pics on Oct 14 2017, nothing. Paid 1/2 of assembly fee before even finishing the job on Nov 9 2017. Used my vacation time from Jan 30 - Feb 7 2018 to install my motor because he said it would be ready, not ready. Called Jan 2 ****************************** the machining phase of assembly. Was told it would be done on Aug 27 2019 nothing. Told me it would be ready to pick up on Sept 6 2019 nothing. Went to shop and he told to come back in two hours and he was not there when I came back. Told me on Feb 12 2020 to come back on Feb 15 he would be there all day and it would be ready. I went and waited two hours and he never showed up. Spoke to him Oct 20 2020 excuse, Mar 12 2021 got another excuse. Dropped some parts off and told him to send it to my specialist machinist, not done. I have some assembly experience and it does not take this long to assemble a motor, machining yes assembly no. Multiple no progress pics, no shows when attempting to meet, excuses etc. Its almost 6 years I need my motor.

    Customer Answer

    Date: 07/29/2022

    Better Business Bureau:

    At this time, I have not been contacted by D - Built Racing regarding complaint ID ********.

    Sincerely,

    ****** ********

D - Built Racing is NOT a BBB Accredited Business.

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