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Business Profile

Spray Foam Insulation Contractors

Re-Insulate America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spray Foam Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not return my numerous calls regarding their lifetime warranty! Insulation in attic falls down when we open hatch ! Another company doing ac work told us they should have put a brace or guard around insulation!

    Business Response

    Date: 09/27/2022

     

       We have spoken to this customer and informed that insulation blown in lose can move and we do everything possible to stop it but it is not part of any warranty. This job was done in November of 2011 and up until 2021 we never heard from them, we asked twice was any work done up there since and was told no. The complaint states the there HVAC goes who were up there told them we should have blocked, but before there were there there was no problem.  It is clear to us that the A/C guys moved the insulation so they should be called back to repair it. This is a issue that has nothing to do with our company. 

     

    Thanks,

    Re-Insulate America

     

         

    Customer Answer

    Date: 09/27/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    First of all no HVAC work was ever done! They just looked up through hatch! Insulation has been falling on our heads since they installed it! We thought it would subside in time! Yes it was 2011 that it was installed! We do not go up there often and I called to ask about lifetime warranty they gave us!

    I have all the paperwork if you need it forwarded! I never got any response except Well get back to you next week and that was in June! They never did!!! Even after more calls were made, they never responded at all! No explanation, no consideration, no information! We are seniors and needed some help or at the very least information on what we do to alleviate this problem! Its ridiculous to have insulation fall down whenever we need to go up to attic!!!

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************




     

Re-Insulate America is NOT a BBB Accredited Business.

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