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Business Profile

Modular Homes

Trim's Modular Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2022 we closed on a new home purchase with Trim's Modular Homes. After numerous calls, texts and letters to this business, and being promised by Eugene Trim that matters will be repaired, replaced and/or finished, the following items remain unresolved:
    1) In January of 2023 the whirlpool tub leaked into the basement. To repair the leak, sheet-rock and insulation was removed from the walls of the basement. This sodden material remains in the basement and the replacement of this material has not been done.
    2) We are still waiting for delivery and installation of the 5 of 6 screens for the basement windows.
    3) The vinyl floor in the family room is coming up.
    4) The window on the second floor is broken.
    5) Vinyl siding is falling off.
    6) Doors are warped and don't close.
    7) French doors to backyard leak.
    8) Numerous cracks to ceilings and walls.
    9) Concrete patio cracked and spalling.
    10) Crack in foundation.
    11) We paid for a finished basement that was only partially completed. Remaining work includes insulation under bedroom and trim around windows and door openings.

    Business Response

    Date: 08/01/2023

    BBB spoke to the business owner and the following was relayed: I was just out at this guy's house yesterday.  And I'm scheduled to go out again tomorrow.  He did not say a word to me about any complaints.  This is the first I'm hearing about any of this.  Anything that he's brought up or pointed out to me along the way, I've taken care of for him.  Like I said, I was just out there yesterday, not a word to me about complaints or BBB complaint.  

    Customer Answer

    Date: 08/04/2023

    I have reviewed the response made by the business in reference to complaint ID 20355757, and find that this resolution is satisfactory to me.  

    Regards, 

    ******* ********

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