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Business Profile

Collections Agencies

Jzanus Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Jzanus Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jzanus Ltd. has 5 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jzaunus **** Has tried to reach out via mail a year later regarding a declined claim for ********************, however, when I contact my insurance company and the hospital they state that no claim was denied.The letter in the mail is requesting personal information which I will not be sending (also there are no details regarding what was declined or dollar figures).

      Business Response

      Date: 10/04/2023

       

       

      WE HAVE PROVIDED THE CORRECT INFORMATION TO ************** AND UNDERSTANDS HE MUST CONTACT HIS INSURANCE COMPANY.  THERE'S NO FURTHER ACTION ON OUR PART.  THANK YOU FOR ALLOWING US TO RESPOND.

      SINCERELY

      *********************
      Senior Director, Operations
      Jzanus, Ltd
      *******************************
      **************************************************************************** ** *****
      ** *******************

       

       

       

    • Initial Complaint

      Date:05/31/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was contacted by a ********************************************** of Jzanus ***************************** first on February 27, 2023 then again on May 30, 2023 asking me to sign an Appeal form regarding charges they said they are going after on behalf of *********************. I never received any denial of services from my Health Care Provider or from ********************* saying that any of my services were not covered. I e-mailed asking them to provide proof and received no proof. I am not signing some random "legal document"

      Business Response

      Date: 05/31/2023

      the account has been closed and returned to our client *********************.  There will be no further communication from **.

      thank you for allowing us to respond.

      Sincerely

      *********************

      Director of Operation

      ******

      **** ********* ********

      **************** **  *****

      *******************


       

      Customer Answer

      Date: 05/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got 2 letters from this company asking for my personal information. They told me their client claim was rejected by my insurance carrier. But I did not get any outstanding bills from my insurance provider nor from their client. And I was not aware of any money that I owe from anybody. I could not and should not provide any personal information that I do not have businesses with

      Business Response

      Date: 05/19/2023

       

      Good Morning

      the account has been closed and returned to our client.  the patient will not receive any other communication from **.  Thank you for allowing us to respond.

      Sincerely

      *********************

      Director of Operations

      Jzanus LTD

      **** ******************

      **************** **  *****

      *******************

       

       

       

      Customer Answer

      Date: 05/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ***



       

    Jzanus Ltd. is NOT a BBB Accredited Business.

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