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Business Profile

Freight Forwarding

Smiths Global Logistic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a barrel and a bike to be shipped to ******** ******* from November 22 2022 and upon till todays day I have not received them and they keep giving me the run around

  • Initial Complaint

    Date:07/10/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This shipping company appears to have stolen my 2 boxes and a barrel.They picked them up 11/2022 and as of todays date my family did not get them. I paid over one thousand dollars, and was told they would be delivered in two weeks about., All their numbers ring unanswered . And the contact for Jamaican pick up location is also unreachable. I need to recover my items and funds.

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ship with smiths shipping company from November 11 and ***** told me I will receive my good in 4 weeks before the Christmas I have not, I have been call them no reply when to the office in ******* it's closed the number for ******* keep ringing no answer

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 3,2022, 3 boxes and a case of tissue was picked up so my house to be shipped to *******. When ******************* business partner came and picked up the boxes, I was told that it would not be shipped until the 9th, bearing in mind, ***** the owner told me it would be shipped by the 4th. Its now the 30th day of January 2023 and my package was not delivered to the recipient in *******. I was in ******* in December, whenever I would visit the warehouse down there I was given conflicting reports from the girl who works there. Im back in the states and whenever you call the number up here no one answers and if you are lucky that someone answers, the girl who answers the phone here, keep telling you next week, next week.I visited the place in ************** and was advised by a worker there , that ***** company has been shut down because of non payment of rent and police keep visiting there because of complaints of irate customers.

    Customer Answer

    Date: 02/24/2023

    Better Business Bureau:

    At this time, I have not been contacted by Smiths Global Logistic LLC regarding complaint ID ********.

    Sincerely,

    *********************

Smiths Global Logistic LLC is NOT a BBB Accredited Business.

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