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Business Profile

Office Furniture

Eurotech a Divison of The Raynor Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had multiple warranty issues with my Quantum 9000 chair ordered through Amazon. I have been worknig with ********************************* so far the arms have both broken, the screws snapped, one arm was unusable because they screws broke inside causing the seat to need replacement and now the replacement seat arrived broken and is not working with the new cylinder that was provided. I have paid $55 in fees to get the replacement parts and still do not have a working chair.I would like the chair to be replaced, a refund for my warranty parts and a manger to contact me nobody at the ************ number seems to be able to help me. I have talked to the parts department but they seem to be unable to do anything or lead me anywhere else.Original amazon order # is *******************

    Customer Answer

    Date: 09/07/2024

    Better Business Bureau:

    At this time, I have not been contacted by Eurotech a Divison of The Raynor Group regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 18, 2021, I made a purchase of a chair for $304.05 from ****************. Regrettably, upon its arrival, I discovered an issue where the left armrest was lower than the right one, rendering the chair unable to slide under my desk properly. Despite my attempts to address the matter over a period of two years, I found myself unsure of the appropriate course of action.Having become aware of the lifetime warranty provided by ****** *****, the entity referred to by Officesupply, I promptly contacted their customer service. However, I was dismayed to learn that I would be required to bear a $35 shipping fee for the repair, a charge not specified in the warranty agreement. This fee was requested of me on July 31, 2023, in order to proceed with the chair's resolution.It is crucial to note that the chair remains undamaged since its initial delivery, and I maintain that it is in the same condition as it was upon arrival. Consequently, I am dissatisfied with both the warranty description and the level of service provided. I believe that a lifetime warranty should encompass the resolution of defects at no additional expense to the customer, especially when the issue is unrelated to damage.I respectfully seek a clarification and resolution from ****** ***** concerning this unexpected charge. I trust that they will review this matter with fairness and integrity, ensuring that their warranty obligations are upheld in a manner consistent with industry standards. A prompt and satisfactory resolution to this matter would be greatly appreciated, as it would demonstrate a commitment to customer satisfaction and uphold the integrity of the warranty agreement.In conclusion, I wish to express my disappointment with the lack of transparency in the warranty terms and the subsequent service experience. I remain hopeful that this matter will be addressed expeditiously and with utmost professionalism. Thank you for your attention to this issue.

    Customer Answer

    Date: 08/25/2023

    Better Business Bureau:

    At this time, I have not been contacted by Eurotech a Divison of The ****** ***** regarding complaint ID ********.

    Sincerely,

    *******************

Eurotech a Divison of The Raynor Group is NOT a BBB Accredited Business.

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