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Business Profile

Convenience Store

Hilltop Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Regards,

    ****** *****








    Business Response

    Date: 06/09/2025

    This customer is on camera bringing 2 tanks that were not acceptable back to my store for exchange. I have them on camera from the register to the tank cage to their car. A new cashier did not know they could not be exchanged. I then talked to a local officer who took my footage and enhanced it for a plate number. I did not recognize the customer. In the meantime he did come back in at which time another employee told him of the mistake. As he had still not yet brought my tanks back the officer then went to his home. The bad tank he bought is still at my business and he is welcome to take it. We would appreciate if he comes to get it he comes in the morning while the owner is there due to the scene he caused last time. His last words were he would tarnish the cashier's and Hilltops name. 

    Lori ***** Hilltop Market 

Hilltop Market is NOT a BBB Accredited Business.

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