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Business Profile

Fence Contractors

Fesco Fence, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fesco Fence, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fesco Fence, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original fence contract 07/26/2010. Fence faded and was replaced (contract 09/09/2013). (Contracts attached) Replacement fence faded and i sent an email on 04/30/2021 to address this issue. Email correspondence has continued and the last email i received was on 06/29/2024. (Email correspondence attached) I am not receiving a response as to another replacement fence. Fesco Fence uses ActiveYards which offers a lifetime warranty. (Document attached) A Fesco Fence representative took pictures of the faded fence but has not sent a response on the status of the fence warranty/replacement.

      Business Response

      Date: 07/17/2024

      We are currently working with the manufacturer to get a replacement for you.  This was replaced once already at no cost to you.  Active yards provided the materials and fesco fence provided the labor free.  No other fence company does this for free.  They all charge labor costs for warranty replacements.

      Active yards now requires more documentation and we only keep our files for 10 years.  They have been bought by old castle, an irish company and the people we've been working with have changed making the process more time consuming. We have been working on this continuously and will continue to do so until it has been resolved.

      Thank you for your patience

      Customer Answer

      Date: 07/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

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