Complaints

This profile includes complaints for Landmark Strategy Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Landmark Strategy Group, LLC

  West Seneca, NY 14224-2170

  
• 

  Landmark Strategy Group, LLC

  1902 Ridge Rd Ste 156 West Seneca, NY 14224-3312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a message from ******** ******** on May 29th 2025 saying I owed a debt. I called them back to get more information. They said they represented *****, who said I owe them @ 7000.00.
  They said my address was in Detroit. I have never lived in Detroit. They said on January 1st 2022 I purchased ******* tires.
  I told them I do not live in Detroit and I did not purchase ******* tires. They told me if it is identity theft get a police report
  And check my credit report. I did and filed a police report. When I tried to give it ***** they said there was a cease and decease on it and they were reviewing everything . They would not take it. I don't want anymore issues with them later that's why I'm contacting BBB to settle this now. I never had any dealing with this company and I'm very upset that they have my personal information except my correct address. I am sending you my police report.

  

  Business Response

  Date: 06/20/2025

  ***** Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ***** ***** through the Better Business Bureau (“BBB”) on June 16, 2025, regarding her lease. We investigated her complaint and provide the following response.   Ms. *****’ lease with ***** Leasing is no longer owned by us. Please contact Landmark Strategy Group, LLC. They may be contacted by phone at ***** ********.    

  

  Business Response

  Date: 06/24/2025

  To Whom It May Concern: Thank you for bringing this matter to my attention.  I have recalled the account from the outsource agency and closed the account permanently.  I would like to thank Ms. ***** for providing the attached police report, so I can research the matter with *****.  Should you have any questions or concerns, please feel free to contact me. Best Regards, Sean ***** Managing Member

  Customer Answer

  Date: 06/24/2025

  I have reviewed the response made by the business in reference to complaint ID 23473828, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text on 4/4/25 stating you have already been given the opportunity to contact the firm handling the claim, at this point you have chose not to. This is your final notification. I called that number immediately because i didn't know what this was about or who it was. I called, they stated they are central sources. They stated its for a loan of $1800 something dollars and i need to pay it. I asked for something to be sent to me. They told me they cant do that until i make payment. I told them I'm a single mom of 2 and can do a payment plan. They said $180 every 2 weeks. I told them i probably couldn't do that as its not in my budget. They then said good luck in court and that a locater would get ahold of me. The located called me #************. Called me 14 times within a few hours. ( that's considered harassments) I finally answered and he was rude and threating me.
  I called central sources back stating to go ahead with the bi weekly payment plan starting on 4/11/25 because at this point im scared. I did some research within that week and central sources has been coming up as a scam and scare tactic. They're also not accredited on BBB. I locked my card after hearing that and now they are calling as an unknown number 6 times this morning on 4/14/25. If you guys have hired them please have them deal with this differently. I have had nothing but threats and rudeness. They don't care to explain anything. This was the first time I've had communication from them and they threatened me with court.

  

  Business Response

  Date: 04/30/2025

  To Whom It May Concern: Thank you for bringing this matter to my attention.  The tactics referenced in the complaint are strictly prohibited in our Company's contracts with outsourced agencies.  I have recalled the account from ********** ********* *** and will have *** ******* ****** *** follow up with Ms. ******.  In addition, our Compliance Department will be investigating this issue with the outsource agency immediately.  Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean *****Managing Member

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2025, I mailed a certified request to your company, providing a 30-day response period to furnish documentation related to the alleged debt. To date, I have not received any response. Additionally, on March 28, 2025, your representative, Daniella, assured me that these documents would be emailed to me. However, I have yet to receive them.
  
  Furthermore, the debt in question was paid in full on March 28, 2025, and I require official documentation reflecting this payment. On April 2, 2025, I spoke with your representative, Abraham, and requested that the documents be overnighted. Despite multiple follow-ups, my requests continue to be ignored.
  
  Beyond failing to provide proof of payment, your company has also refused to comply with 15 U.S.C. § 1692g of the Fair Debt Collection Practices Act (FDCPA), which requires you to provide original debt documentation upon request. Additionally, your refusal to disclose a valid physical mailing address or email for your office is a blatant attempt to obstruct my ability to resolve this matter.
  
  To make matters worse, your company has engaged in harassing and threatening phone calls and voicemails directed at me and my family over the past month—a clear violation of 15 U.S.C. § 1692d, which prohibits abusive and deceptive debt collection practices. These actions are unacceptable and unlawful.
  
  I have consulted with an attorney and have been advised to take the following actions should you fail to comply immediately:
  • File formal complaints with the Federal Trade Commission (FTC) and the Attorney General’s office regarding your violations of federal law.
  • Pursue legal action, as I may be entitled to $1,000 per violation under the FDCPA for each instance in which your company has failed to comply with its obligations.

  

  Business Response

  Date: 04/04/2025

   To Whom It May Concern: This complaint is not against our company.  Our company is a passive debt buyer; we do not attempt communication with consumers.  It should be forwarded to the outsource third party collection agency, ********** ********* ***.  However, I can confirm that Ms. ********* account has been settled in full after all of the remitted payments have been applied.  Please feel free to contact me if I can be of further assistance. Very truly yours, Sean ***** Managing Member

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt was purchased by this agency but the amount is over 1 thousand dollars, the amount I owed the company previously was approximately 200. I have reached out to them several times by phone and my calls are transferred to another agency that tells me the amount they got is the amount the want to collect and will not provide me with any formal documentation of explanation of the debt. They have reached out to me via text without disclosing their attempt to collect a debt. I have tried emailing them 2 times in order to receive a copy of explanation of this amount without any communication.

  

  Business Response

  Date: 03/25/2025

  To Whom It May Concern: Thank you for bringing this matter to my attention.  Our company has never received a request for documentation validating the debt from Ms. ******** or the outsource agency on her behalf.  I have recalled the account and placed with *** ******* *****, ***.  They are immediately sending documentation validating the debt to Ms. ********.  There will be no attempted contacts while she is given adequate time to review.  Should you have any questions or concerns, please feel free to contact me.  Very truly yours, Sean *****Managing Member

  Customer Answer

  Date: 03/25/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The agency contacting me was ******** ******** *******, not the agency that they have provided above. Please see the text message I got from “***” and my two attempts weeks ago to get in touch with the company as I haven’t received any documentation of even “my debt” being assigned to their group.  
  
  Regards, 
  
  ****** ********

  Customer Answer

  Date: 04/01/2025

  I am also confused. After this message it was my understanding the debt was placed now with * *** * ******* *****. However I received a document in the US mail (that appe*** to be missing pages) that implies * *** * ******* ***** is collecting for Landmark but when I had made attempts to contact landmark they transfer me to ***. So it appe*** they just send me all over with no end point.  I filed against Landmark as I was told that’s who had my debt (with the wrong amount) but now it appe*** the debt is no longer there so I’m really not sure what to do.  I would appreciate further assistance and clarification.  Thank you   

  

  Business Response

  Date: 04/01/2025

  To Whom It May Concern: We placed the account with *** ******* *****, *** the day of my response.  I can confirm that they sent documentation validating the debt to Ms. ******** on 3/26/25.  Her account is placed with a supervisor, David ******.  His  direct line is ************ extension ***, and his email is *****************************.  He will be able to answer any questions or concerns she has.  Thank you for bringing this matter to my attention. Very truly yours,Sean *****Managing Member

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are constantly calling and threatening. They also call and text family member and possible associates which is unprofessional. Some of those calls and texts have gone to my minor children.
  Request they stop calling and texting myself and any other person to try and get to me. I have explained my situation and they were extremely rude. No room to work with you

  

  Business Response

  Date: 03/20/2025

  To Whom It May Concern: Thank you for bringing this matter to my attention.  This complaint is against a third party agency collecting on the debt in question.  I have instructed the outsource agency to take all numbers off file except the one provided in the complaint.  In addition, I have confirmed that payments have been made to the outsource agency by Ms. *******.  They have been reported and applied to her balance.  As for our company, there has never been any direct communication attempted.  I have also informed the outsource agency that if they receive a cease & desist order, they are to return the account to our company for litigation review immediately.  Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean W**** Managing Member

  Customer Answer

  Date: 03/20/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ***** *******

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t know who these people is, but they hired a third party company to contact me about a debt. And when I say those people manipulated me, I never want to hear from that company again! Landmark, how dare you hire a company that threatens people with lawsuits? They called me one day to negotiate a settlement. When I called them back days later to speak with them, they didn’t recall the message. I asked to speak with the supervisor. When I say I spoke with that man, and how he belittled me. Saying, “we from two different backgrounds”, sir, I agree. They talked to me like I was a peasant. After doing my research, this Landmark company hired them. I’m so disappointed and very hurt how I was talk to.

  

  Business Response

  Date: 11/19/2024

   To Whom It May Concern: Thank you for bringing this matter to my attention.  I have ordered the collection agency to send Ms. ******* documentation validating the debt for her review.  The collection agency's QA Department was looking into this matter when they received a CFPB complaint.  The account is with a Supervisor currently.  The agency has verified that there will be no attempted contacts while Ms. ******* has adequate time to review the sent documentation.  Should you have any questions or concerns, please don't hesitate to contact me. Very truly yours, Sean W**** Managing Member

  Customer Answer

  Date: 11/19/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The third party collection agency has stated that they are trying to sue me. He was very hostile and very rude, and when I asked for the debt validation, he stated there was nothing else he could do, and that this company was going to sue. He threatened me.  
  
  Regards, 
  
  ***** *******

  

  Business Response

  Date: 12/03/2024

  To Whom It May Concern: This account was recalled from the third party collection agency as a cease & desist.  It has not been placed with another agency and is currently being reviewed.  It has not been forwarded for litigation at this time.  Should you have any questions or concerns, please feel free to contact me. Best Regards, Sean W**** Managing Member

  Customer Answer

  Date: 12/05/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  What part of I do not want to speak with *** ******* ***** this company don’t understand? Those representatives threatened me with lawsuit. Please solve this matter.  
  
  Regards, 
  
  ***** *******

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the association again and requested if he could handle the paperwork via mail because I have trouble with my hearing. He was harsh and told me to stop playing games when I tried to explain that I don't have access to email. I felt harassed and terrified since he was so harsh , rude , unprofessional.

  

  Business Response

  Date: 06/07/2023

  To Whom It May Concern: Thank you for bringing this matter to my attention.  I would like to apologize to Ms. ****** if a representative from the outsource agency treated her in an unprofessional manner.  We have recalled the account from them and placed with *** ******* ****** ****  They have confirmed that they are mailing documentation today, and that the account will be placed into an inactive status while she is given time to review.  Contact information for *** ******* ****** *** will be included in the documentation package.  Once again, I appreciate you bringing this matter to my attention.  Should you have any questions or concerns, please feel free to reach me directly at *************Very truly yours, Sean W**** Managing Member