We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving Lessons

Stevens Driving School, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stevens Driving School, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stevens Driving School, LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stevens driving school offers all inclusive packages that teach new drivers what they need to know to pass the driving exam. My driving instructor taught me nothing but how to move the car forward for 7 classes, then during my very last class my instructor decides to begin on more in depth lessons. She then told me she doesn’t think o have learned enough to pass the exam, and tried to upsell me and force me to buy yet another package. I paid over $500 to do nothing but learn to drive forward and I was given a list of things that were included in my package that Stevens is now saying they do not recall giving me. I have talked to several people and each time there is a different answer, first they told me I would need to buy another packaged inorder to learn what should have already been included in my last one, then I was told inorder to get a refund I had to renew my permit….the 2 things have nothing to do with eachother so I assume they were stalling. And now they’re telling me I can take 2 classes for free but I do not trust them to teach me what I paid them over $500 to teach me in just 2 classes

      Business Response

      Date: 10/03/2023

      Good Afternoon- Upon looking up ***** ******* account information with us she started with Stevens driving School in February of 2022. She did 4 lessons in which her last lesson was on 4/29/2022 and that was her lesson 4 of 7. She paid $485.00 for her lesson package, $35 for a No show (Which should have been $50). She no showed 2 lessons which she was supposed to be charged $50 for each of those and we only charged her $35 and let the other one slide. When a student No show's an instructor more than once we can dismiss them as a student but we still did not. Like I said her last lesson was in April of 2022 and she did not call to make a complaint until January of 2023 almost 8 months later. If she was not satisfied with our services then she should have asked for an instructor switch back in 2022 which she did not. She still has 2 lessons left from her original package which we told her she could finish even though she should technically be dismissed as a student with us. Yes renewing your permit does have something to do with it because we can not take students out driving without a valid NYS PERMIT which she does not have. It is against the law! She was told to renew her permit and then we could finish her lessons. We have another instructor Shaun in the area who can finish her. We will not be giving her anything more than the 2 lessons and the Road Test that she has remaining in her package.  She will not be getting a refund for anything either as we do not give them for a complaint 8 months after a student was last seen. Tabitha is an excellent  instructor. If you look up our reviews you will see that hers are outstanding and consistent with her students. If a student is not ready for a Road test it is the instructors job to let them know that, which Tabitha did, as it is not just about passing a Road Test but also about being safe on the road. Even if a student IS ready for a Road test there are no guarantees once the DMV Examiner gets in the car and our instructors get out. The NYS Road test is tough and if a student is not practicing outside of there lessons then they most likely will fail a Road Test ***** has had their permit since 2017 and still does not have a license. That tells me that there is not enough seriousness going into getting their license. When ***** stated that certain things were not taught it was most likely because she was not mastering the basic driving skills in order to move on to more difficult parts of learning how to drive. Like I said Tabitha's reviews speak for themselves. Also- Nobody can be forced to take more lessons, but if there are needed instructors let students know, Tabitha most likely told her to at least upgrade to a 10 lesson package which would have been $120 for 3 more lessons which is a savings of $90 when you upgrade from package to package. This is common especially if students have no one to practice with. They need to have realistic expectations of passing a NYS Road Test if they do not practice and have never driven before. Just because you show up in a Stevens car does not mean you will automatically pass your road test. I just want to be thorough. We are a very transparent company, we do not make promises we can't keep or guarantees. Thank You-Amy R******** (Senior Office Manager)

    Stevens Driving School, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.