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Business Profile

Dumpster Services

AAA Trash Be Gone
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AAA Trash Be Gone's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Trash Be Gone has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quoted an amount guaranteed to get this trash out. Then I was threatened that if I didn’t pay that amount plus $515 more, they were going to put all that stuff back in that they already had taken out. Plus they needed another dumpster to finish the job. However, they didn’t finish the job leaving more stuff behind. Also they broke my siding to the house in order to steal the handrail for scrap. Plus they kicked off my aluminum threshold to the house again for just a couple dollars for scrap. I have his guarantee through text this was to be done at a lower price than I was charged. Plus it’s not done with damage to the house and driveway.

      Business Response

      Date: 05/06/2025

      Hi we are working with the customer to resolve this internally and hopefully should have it resolved by the end of the week.Thank you!

    • Initial Complaint

      Date:02/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 2 dumpsters on my property at different times over a period of several weeks last summer. When the first one was taken away on approximately 6/17 the dumpster hit in such a way as to crack my fairly new - maybe 6 year old - concrete driveway at the street edge. This is a rental property and my tenant witnessed the incident and informed me of it. The second one was removed on 7/21 leaving behind broken glass. I contacted the company regarding both and received an apology for the debris and was told that "Bill" would reach out and go over their policy on driveways. I heard nothing from Bill and texted again on 7/31 and 8/26. I telephoned at least twice as well but I don't have those dates. To date I've heard nothing. I have my texts and pictures of the damage and would like to have them pay for repairs.

      Business Response

      Date: 03/22/2023

      BBB spoke to Bill at business and the following was relayed: We will repair the end of the driveway and hope to have resolved soon. We have been in contact with the customer.

    AAA Trash Be Gone is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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