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Business Profile

Network Security

Green Security, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Security.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for this credentialing, submitted necessary documents. They stated they couldn’t read them even though when I downloaded what I submitted directly from their site it was a clear printed form from Walgreens as proof of vaccinations. Resubmitted it, the girl I spoke with said she wouldn’t even open up what I submitted to see if it was readable unless I paid a fee for her to. She was extremely rude unhelpful and why pay $400+ then have to pay more for them to do their job and look at the credentials. They have 7600 files in their queue and want to charge people to be put at the top of this list.

    Business Response

    Date: 03/05/2025

    Green Security’s standard turnaround time for credentialing review is 2 – 5 business days.  There is a service offering that a vendor representative can take advantage of that will expedite the credential review within 1 business day.  If a vendor representative chooses not to utilize the expedited review, their credential will be reviewed within the standard credentialing review timeframe.

    Customer Answer

    Date: 03/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Regards,

    ****** ****








  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company withdrew 275.00 from my checking account for credentialing I don't need for an employer I no longer work for. I did not receive communication from them as they confirmed they emailed my work email address in which is no longer valid and they would have been notified as such. I would like a refund and cancel the account. I reached out to the company directly and they refused to do so

    Business Response

    Date: 02/02/2024

    To whom it may concern,

    Green Security has a policy, which is outlined in our terms and conditions when signing up for an account with us, that all charges are non-refundable. We have an annual billing cycle and  if a cardholder does not call in to make their account inactive, they will be charged. For the sake of this customer's specific situation where she does not work for the company anymore and cannot see the emails warning her of the upcoming charge, we have refunded her $275.

Green Security, LLC is NOT a BBB Accredited Business.

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