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Business Profile

New Carpets

Tontine Carpet One, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

This profile includes complaints for Tontine Carpet One, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tontine Carpet One, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tontine Carpet One, Inc.

      1071 Union Road West Seneca, NY 14224

    • Tontine Carpet One, Inc.

      3751 Harlem Rd Buffalo, NY 14215-1907

    • Tontine Carpet One, Inc.

      1785 Walden Avenue Buffalo, NY 14225

    • Tontine Carpet One, Inc.

      2700 Walden Avenue Buffalo, NY 14225

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/14/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn’t find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It’s been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. Please see the email trend with a attorney where they still have not come up with a resolution that was months ago and not heard from them since.

      Business Response

      Date: 04/19/2023

      Please find the attached screen shot with Mr ******'s phone number on top of the screen . 
      It was a dialogue between Mr ****** and our store manager  in October of 2022. In it Mr ****** told us. he had a recommended ceramic tile installer and wanted to know if he still had an option to bring this man in if we would provide the replacement ceramic tile material for free. Our manager responded yes. and then when we did not hear from Mr ****** or the recommended installer. So we then asked Mr ****** if we could  contact the installer directly and we never received any response from Mr ****** about this situation he had asked for. 

      Customer Answer

      Date: 04/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      The customer provided estimates to have the job redone, customer has requested a full refund.

      Regards,


      ****** ******








    Tontine Carpet One, Inc. is NOT a BBB Accredited Business.

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