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Business Profile

Online Retailer

Original tree lights

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Original tree lights's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Original tree lights has 2 locations, listed below.

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    • Original tree lights

      West Seneca, NY 14224-5323

    • Original tree lights

      160 Delaware Ave, NY-14202, USA. Buffalo, NY 14202

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pendant light on January 14, 2024. It has not arrived. The order confirmation said: We're sending this email to confirm your order. Your order number is ****. As soon as your package is on its way, you will receive a delivery confirmation from us by email. Standard Shipping (5 to 10 Business Days).

      Two weeks later i had not received a delivery confirmation. I tried to inquire on the status but there is no phone number, no address—only an email. I have emailed them at least 6 times and I get a form letter from various people at "Premier Trust Store."

      The form letters are like this:

      Hello Monica, Thank you for reaching out to us regarding the status of your order. Your satisfaction is our top priority, and we understand the importance of keeping you informed about your recent order.
       
      Your concern has been promptly forwarded to our dedicated shipping department, which will be working diligently to provide you with the most accurate and up-to-date information on the whereabouts of your order.
       
      We understand that waiting for updates can be frustrating, and we want to minimize any inconvenience you may be experiencing. For most orders, you can expect to receive an update from us in the next 24 to 48 hours. However, if your order is of a high volume or requires additional attention, please allow us 1-2 business days to gather all the necessary information and provide you with a comprehensive update.
       
      Your satisfaction is of utmost importance to us, and we appreciate your patience during this process.
       
      If you require immediate assistance or have any further questions while you await the update, please do not hesitate to reply to this email. Alternatively, you can reach out to our dedicated customer support team at [Customer Support Email]. We are here to assist you and address any additional concerns you may have.
       
      We understand the importance of your order to you and sincerely apologize for any inconvenience this delay may have caused. Your satisfaction is our top priority, and we are committed to making this right for you.
       
      Thank you for choosing [Store Name]. We value your trust in us and are committed to resolving this matter to your satisfaction.
       
      Kind Regards,
      Donna
      Customer Service Champion

      ---

      If you would like me to provide ALL of the correspondence, please contact me, and I will compile the messages. The order in question is: #****.

      I am looking for a refund, but the BBB should see all of their complaints -- they receive orders and don't fulfill them on a regular basis.

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 13x13x10 White modern style fabric drum lampshades on 5/28/2023
      Paid: $110.92 USD
      I received 3 lampshades however they are not the size I purchased. Not even close. They are TINY.
      I e-mailed the company (Message# *******) 6/23/2023 advising I was not pleased and requested a refund. I have not received a reply to a single e-mail I have sent. As of today, 7/19/2023 I have sent 17 e-mails; all unanswered.

      Order# ****
      Tracking# *****************

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Christmas present December 13th and have never received it. I have emailed multiple times and tried calling the number listed only to get a busy signal. No one will contact me back.

    • Initial Complaint

      Date:01/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two lampshades from Original Tree Lights (**************************************************************************************************************) on December 13th and paid $68.93 but to this day I have not received the products.

      I have sent three emails to the email address listed on the webpage ****************************) but no response. I called 10 times to the phone number listed on the website ( ********************************************* but it was busy.

      I found a physical address and ****** provided me a phone number to call but a person said it was not the address of Original Tree Lights but another company.

      On Dec. 14th I received a message indicating that the order is packed but nothing after that.

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec 5th for 3 lighted globes with Cardinal on them

    Original tree lights is NOT a BBB Accredited Business.

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