Reviews

Review Details

• Review fromRobert D

  Date: 05/20/2025

  1 star

  Robert D

  Date: 05/20/2025

  My husband and, I purchased a warranty on our 2019 ***** ****** ******* . During our last camping trip of the season . Driving home I noticed our awning had come away from the camper . As you look at the camper it’s the right hand side . Now mind you , we have done an enormous amount of upgrades to our camper , and are very meticulous in keeping it clean .
  When we purchased this camper , it was not found that way . The black & grey tank were left full . As we didn’t noticed that because it was frozen solid when we looked at it !
  So with this warranty we thought this would be covered . Well, we were wrong . As stated from a Ryan who works for this company . He was adamant that it was impacted damage . Another gentleman tried to help us get it repaired .
  Did they even look at the camper ? Did they see an impact mark? Did you extend the awning ? Or did they even bother because it’s under warranty and, they wouldn’t make any money ?
  Don’t waste your time or your money on a camper from **** ******* .

  RV One Superstores, Inc

  Date: 05/21/2025

  I am sorry that you had this issue with your awning, however we did send everything over to the warranty company. Ultimately that is who decides on what is approved or denied. Generally, with awnings, unless it is a motor issue, it will not be covered. They tried to submit it for you hoping it may be approved. They were reading back to you what the warranty company had responded as the reasoning why it was denied. Feel free to reach out to me with any other concerns *********************************Thank you!

• Review fromKristin J

  Date: 07/11/2024

  1 star

  Kristin J

  Date: 07/11/2024

  For MONTHS I have been trying to schedule a service appointment. When you call their number, you get an answering service who "can't reach a service tech" and then creates a service ticket. I can only assume that this service ticket gets immediately trashed because I have MULTIPLE unanswered tickets open with them. No one ever calls me back. I even tried to bypass this inane answering service by calling their sales department - I was told they'd "personally deliver my request to the service department" - that was a month ago. It's the most frustrating!!!! [FYI - if you're not swayed by the rest of my review and want to continue to deal with these nincompoops, dial extension ***** if you want to maybe speak to a person. They don't accept messages but at least you don't have to go through the feckless answering service.]
  Some of the work that I need done is an NHTSA safety recall sent in a notice from ********* headquarters. Because of this, I spent 4 HOURS trying to reach a service tech, only to be told **** ******* is "confused" about their responsibility to fix this recall even though the notice is very clear. I was told they are "waiting for confirmation" from *********. Well, I took it upon myself to call ********* headquarters - spoke to someone right away who confirmed that **** ******* needs to perform the saftey check. I called **** ******* back and they basically don't believe a word I'm telling them. I have the notice IN MY HAND and will send them a photo, which of course they don't want.
  This company is set up to take your money and do as little to help you as possible after you drive off the lot. I should add that my purchase experience was wrought with problems (the largest being they tried to get me to take possession of my "new" van before informing me of a broken serpentine - then tried to charge me and extra $10K for a replacement van). **** ******* RV Buffalo is the WORST in all respect. AVOID AT ALL COSTS.

  RV One Superstores, Inc

  Date: 07/15/2024

  I apologize you had trouble getting through to service. They did have to verify the recall since there was more than one and also order the parts which it seems has been taken care of. If I can help any further, please email me *********************************

• Review fromDon and Gloria E

  Date: 09/05/2023

  1 star

  Don and Gloria E

  Date: 09/05/2023

  Aug 12, we picked up our rv, after
  Paying $700 for demo prep, opened slide at home it was squeaky and clatterery, called service, had to go buy lubricant apply myself, microwave doesn’t work, power alarm doesn’t work squeaks all the time, ****** DVD layer doesn’t work, holding tank valves handles don’t work properly. After several calls to RV One. To General Manager and Service Manager no one returned our calls, we have insurance coverage on our rig, and cannot report our problems

  RV One Superstores, Inc

  Date: 09/14/2023

  I am sorry to hear about your experience, please contact me at this email : *******.*******@*************.com

• Review fromGerald R

  Date: 08/22/2023

  1 star
  Gerald R
  My wife and I purchased a 2021 ****** ***** ****** ***** Camper. The blackwater flushout leaks inside the camper when used. The shower leaks onto floor when using. The light above the dinner table doesn't work. The floor in the bathroom is coming up. There's a water leak under the bathroom vanity, can't find where it's coming from. There are three broken window blinds. The awning is electric, but I have to push on it in order to get it to roll up. They encouraged us to take a 7 yr extended warranty on this camper. I am at a seasonal site. I have no way of getting this camper to them. They said they don't do offsite repairs no more. Now what do I do? I paid for a extended warranty that's worthless. I guess I will go somewhere else if I need a new camper in the future. Now I have to find someone and pay them to fix my camper.

• Review fromRobert L

  Date: 03/05/2023

  1 star
  I purchased my ******** Bunkhouse Travel Trailer from this delearship back in September 2022,
  Before I made it home, I was ready to loose an axle and had one tire blow out and a second not far from doing the same due to an improperly installed axle.
  my right turn signal quick working due to how the wiring of the cameras I had them install on the travel trailer.
  Now I can't even get their general manager to return my calls. I called twice and left messages and he seems to not be concerned about customer service after the sale is done.
  I'd leave a negative star if it were possible at this point.