Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a brand new ***** *** with an extended warranty package that included an undercoating from Ziebarts. When I arrived at my scheduled appointment on Oct 10th, a serviceman told me about another package that included a ceramic coating, windshield protection from rain x and a few other things. I was really hesitant as I didn't think I needed it but he kept going on and on, telling me he can't live without it on his vehicle and there was even insurance deductions. So after a lot of compilating and him talking me into it, i decided to do it. After all, I would get my money back with the insurance deductions. Wrong! My insurance company said there was no deductions for that... But worse, after having all of it done, driving home, I couldn't even see out of my windshield. When the sun hit it, it was a complete smear. I was absolutely terrified driving on the thruway. I was stuck hoping to survive! I got to Grand Island and called Ziebart immediately. They were closed at that time and I was on my cellphone which I did get a message from them until I got home but it was too late. I had to risk my life getting home. I washed the inside of my window twice that day..Once with soap and water, once with water and vinegar. It still had a film on it. Since, I have washed my window every week and it still has a funky film on it that keeps fogging up.. Not as bad as the first time I drove it but its still bad. Ziebart has offered for me to come back to redo any mistakes but 1. its a hour away. 2. I personally want nothing to do with the place. They screwed up my car and lied to me in the process. I hate the place and I never EVER want to go back. Not even for the undercoating. I don't know if it was the undercoating or the ceramic overcoat but I smelled paint fumes, the same ones that are inside Ziebart, for months too.. the smell is finally dissipating after 5 air fresheners at all times. I am HIGHLY unsatisfied at the fullest extent and do not want to pay this bill!

  Business Response

  Date: 01/17/2023

  Customer satisfaction has always been #1 with us and we attempted to do the same with this customer.  I personally spoke to her and offered for her to come back, or for me to send one of our employees to her home to clean the windshield(she mentioned cleaning the inside of the windshield but the only treatment was done on the exterior)  she also mentioned paint fumes to me on the phone and i explained to her on a few seperate occasions during the call that we dont do any type of paint work in our entire facility and id be happy to show her and walk her around.  Im not sure why she would have thought there would be insurance deductions due to a paint sealant but thats the first ive ever heard of something like that.  We stand by our products and warranties and ill happily set up a time to clean the windshield for this customer.  All services that were paid for were completed and the customer did take delivery.  Feel free to give me a call if you have any other questions at *************-Vincenzo Ziebart West Seneca 

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I was lied to about this and given a c*** product. I don't care if you were willing to come out and fix your mistake.. its the point that I barely made it even home. You are calling me a liar. I am telling you I smell the same smell thats in the building, in my car.. I call it paint fumes but whatever that smell is has been attached to my car, giving me headaches since I got the car done. I had to put 5 air freshers in my car to try and overpower the scent. You obviously did put something in the inside of my window because I have been washing it once a week since to get the film off. it keeps fogging up, making it difficult to see. You ruined my car. I NEVER want to return to zeibarts. The guy talked me into this telling me theres insurance deductions just when i was saying no..He made it sound so good, can't live without it and he straight up lied and i notice no difference in my car except the ruin of it. I want a total refund and you will never hear from me again.. EVER! 
  
  Regards,
  
  ******** *****