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Business Profile

Wheelchair Ramps

National Seating & Mobility of Buffalo Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchair Ramps.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been in contact with this company regarding my scooter n for it to be fixed like they told me they were going to do since September n they just keep saying they gotta wait for the parts to come in since September n it is now December n I am having a hard time getting around without my scooter.

    Business Response

    Date: 01/06/2025

    This client was previously associated with ******* ***********. Following NSM's acquisition of ******* ***********, not all client
    information was successfully transitioned. Our team conducted an evaluation at
    ******'s in November 2024 to address a reported issue with the chair's frame,
    during which we identified that the frame was indeed broken. Parts were ordered
    on the same day, and we subsequently submitted the necessary documentation to
    the client's insurance company while awaiting their approval. Upon receiving
    approval, we forwarded a quote to the manufacturer on December 5th.
    Regrettably, the parts have not yet been received. 

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wheelchair purchased and received in Jan. 2022. We have had 6 issues with parts falling off the chair causing an 8 year old boy distress. This chair is his ONLY way to get around so when it's un-usable he is both scared & distressed. Each time I called NS&M (the company) requesting repairs, there were problems, and excuses, which got worse with each problem. The 1st time a repair man (Chris) did come to our house & temporarily repaired the chair saying he'd have to "order parts" & would get back to us. He never did until the other side of the chair broke in same area and I called. He then brought the "parts" and said he had to order more parts. Since then there have been 2 more problems with the chair. Now we're being told by text/phone that there's nothing that can be done until they "order parts" with no date when that will be. The entire brake assembly on left side fell off this past weekend & no one will come to look at the chair, nor has any alternative been offered (such as a loaner chair?) The child, Andre, can't ride school bus w/o brakes, and more importantly he is in danger with a single brake. How can a company who serves the handicapped population be so un-available? Also, it seems to takes them weeks or months to obtain parts. Is there no factory or retailer between Buffalo & Syracuse who produces wheelchair parts? I think I was sold a "Lemon" as well because my grandson had a previous wheelchair from a different company that lasted almost 5 years with perhaps 1 or 2 repairs. When I called them, repairs were offered immediately. NS& M employees Mark, Chris, and recently Zack blow me off continually, not returning calls & refusing to look at ******* chair. This morning I have been calling for 2 hours and no answer- they have message that says they will call you back before 4PM if you leave message. On 10/24 I left two messages and no call back by 4PM

    Business Response

    Date: 11/10/2022

    Rec'd a call from the business stating that the parts came in today and Syracuse location will be reaching out to the consumer to schedule date of repair. 

National Seating & Mobility of Buffalo Inc. is NOT a BBB Accredited Business.

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