Complaints

This profile includes complaints for MCS Claims Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MCS Claims Services, Inc.

  123 Frost St Ste 202 Westbury, NY 11590-5027

• 

  MCS Claims Services, Inc.

  123 Fourth Street Ste. 150 Westbury, NY 11590

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They allegedly received my claim in February but an employee couldnt find it. Ive NEVER received any letter to my house stating what I owe. Their employees call from blocked numbers working remote taking CC payment over the phone but never charge you magically they do. I gave them my CC information in March to handle this. So that means someone has my CC information sitting there for months? Not charging? Nobody can find it but suddenly I made a payment? HUH? The supervisors never return your calls they just stepped away from their desks. NOBODY at this company has a name. The person handling my case? Must be named ****** because they are a GHOST. IF this is a legitimate company and they want to get paid - the month is MAY, you received my claim in February (allegedly) since some had trouble finding it. Wheres the letter to my house? where are the call backs? Why are employees taking my CC information? Calling me on blocked numbers? and when you call the number listed they dont say its MCS if thats your business be PROUD and state the name. This is sketchy operations and feels predatory to try to gain interest. If this isnt resolved then matters have to be taken elsewhere. Making innocent people victims is not okay.

  Business Response

  Date: 05/09/2025

  We received the claim  on 4-2-25 from the Amb service.  We have not sent any letters to the claimant.  On 4-9-25 a client *** spoke to the claimant via the telephone who said she set up a payment plan last month with the client.  We do not keep any credit card information and we did not have that credit card information .  We followed up with the client on 4-22-25 that the credit card needs to be posted.  On 4-30-25 the credit card info was processed.  I hope it goes faster and smoother in the future for the claimant. Thank you.

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter 5/29/23 from MCS ************* that this debt collector was wanted money from my son for $63.00.I called on 6/9/23, I told them I have been making payments to Patientco ******************* Hospital Ref # ************ for ****************************The lady I spoke to told me a manager will contact me but on 6/10 I received an email telling me to call some place else. This is the email: Hello,Thank you for contacting Patientco. ****************** with your medical provider to process payments on their behalf. To make sure you have been properly set up on a payment plan and to understand why you are receiving a Past Due notice, you will need to speak to a representative with your medical providers billing department at************.Since the medical provider is the system of record, they will have access to all of your account information and will be able to provide you with the documentation you need. This is ridiculous. You want me to pay but you have no idea why. The never called me back. I think this is a scam company. They want me to do there job.I also have to wonder about Patientco. I never missed a payment the original amount was ******** now it's $63.Now I am unsure about how much I owe now.They have better not have put this against my son credit.Thank you for your help,*****

  Business Response

  Date: 06/13/2023

  My firm, MCS Claim Services, *** , is a collection agency and our client is ******************* Medical Center. the outstanding bill for $63 for *************************** was referred to my firm on 5-1-23. on 5-26-23 we sent a letter to ******* regarding the open invoice and on 6-9-23 we received a call claiming the amount was paid directly to our client. we immediately ceased all actions and inquired with our client about the payment. to date we are still waiting for our client to verify the payment and then we would send **************** a letter indicating the invoice was paid in full. 

  i believe that the possible payment and the referral file to my firm occurred simultaneously.

  also, be assured neither my client nor my firm has forwarded any information regarding this claim to any credit bureaus.

  please let me know if you require additional information.

  ***************************

  president

  MCS Claim Services, ***

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  Hello ***************************,
  
  What made me made was I called, gave all my information 2x to be told I will get a call from a Manager.   No manager called, I received a generic email.  That was sent in the 1st email.
  
  If they cannot answer the questions they can simply say, I will send an email to you once I find out.  Or even better call me like I called MCS Claim Services, Inc.  Do not send me a generic email.  
  
  I called looking for assistance what I got was passed to 2 people who ask the same exact  questions;  your name, spell it for me, your address, city, state, zip and claim # ** minutes wasted.  Then your put on hold for them to look up your information.  Then to be told a manager will call you back.
  
  This is ridiculous!
  
  The best,
  *************************
  

  
  

  
  
  
  
  
  
   
  

  Business Response

  Date: 06/14/2023

  i apologize for someone not calling you back but the manager was hoping to get a response from our client that they had received the $63. I have instructed them to respond immediately in the future what exactly they are waiting on, so this doesn't occur again.

  As soon as I hear back from my client, I will get in touch with you and the BBB regarding the current balance. Should you have a question please feel free to contact me directly at ************.

  thank you for your understanding.

  ***************************

  President

  MCS Claim Services, Inc

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  I would like to Thank *** for hos assistance.
  
  Sincerely,
  
  *************************