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Business Profile

Computer Hardware

Server Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Server Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Server Supply falsified an invoice for an LTO-7 Ultrium ***** tape drive by stating it was a "BRAND NEW UNIT ONLY." The manufacturers, ***************, shows the serial number was for a product manufactured in 2020. Server Supply sold an $3100 item with an expired warranty and listed it as new.

      Business Response

      Date: 02/06/2025

      ************************, *** stands behind the quality and condition of every product we sell. The unit purchased by the customer was indeed brand new. However, the manufacturer warranty starts from the date it was manufactured. ************************,*** is not an authorized reseller for any manufacturer and has no control of the warranty.We offer a 30-day warranty for all our new and used products.  The customer purchased the unit back on 4/15/24 and requested an RMA on 2/5/2025. We kindly declined the *** request because as we stated above, we only provide a 30-day warranty. At the time of purchase the customer agreed to our terms and conditions prior to placing his order.

      Ive attached our policy page below
      Policies | Your Trusted Hardware Partner | ************************ at **************************

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Hello, please note the invoice listed "BRAND" new in box. The item was over 3 years old at the time of purchase, this is a gross misrepresentation of the status of the product. A proper disclosure would have listed, "Unused. product, manufacturers warranty expired," especially given that the warranty, which is of significant value on high-cost computer hardware, is factored into the original price. This item was purchased at retail cost without discount for a crucial element of the hardware, a 3 YEAR WARRANTY. 

       

      The product was listed as BRAND new in box but we learned the warranty had expired while attempting to upgrade the firmware. Server Supply should make this right by providing us with a 3 year warranty from **, but instead they continue to send harassing emails. See the attached chain. 

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ********




       

    Server Supply is NOT a BBB Accredited Business.

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