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Business Profile

Debt Consolidation Services

American Homes Solutions Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

This profile includes complaints for American Homes Solutions Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Homes Solutions Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to American Home Solutions as a way to help me get back on track with my mortgage payments. They assured me the program was government funded and everything would be sent to my mortgage company ************. After making 3 payments to American Home Solutions I have found out none of them have been send to ************ and now I am out that money.

      Business Response

      Date: 06/14/2023

      Hello, we been searching in our data base for a customer with this first and last name and this client don't show in our CRM. also We will need more proof that this customer was in our office.

      I will need a contract signed it

      and proof of the payments made it to our company

      to review with more details.

      Thank you.

      Customer Answer

      Date: 06/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [They still have not given me my money back. I have provided the proof they requested.]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Customer Answer

      Date: 07/17/2023

      Better Business Bureau:



      At this time, I have not been contacted by American Homes Solutions Group regarding complaint ID *********



      Sincerely,



      ******** ******

    American Homes Solutions Group is NOT a BBB Accredited Business.

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