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Business Profile

Landscape Maintenance

Mercado Landscape Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Mercado Landscape Services regarding complaint ID ********.

    Sincerely,

    ***** ******
    nce. I am sick over how my home looks & don't know if my many mature shrubs can survive the shock of being severely chopped up. Anyone with half a brain knows that you never cut zone 7 plants in late August as they may not be able to survive the winter. In addition, plants in bloom are not to be pruned until flowering is done. His men trampled other plants and squashed them to the ground. They left a mess from their carnage as well. I called ******* Mercado and was out of my mind. He had the ***** to say it wasn't "his men" that were there as he put my home on his "list" for visit that day, they were in ********** all ********** told him they were not here. He said that it had to be some random landscaper that came to my home & did this terrible destruction in error. Luckily, my neighbor has a number of cameras around his property & was able to provide me w/photos & a video of the Mercado truck that morning. They saw the truck as did another neighbor. I stopped payment on the last check sent.

Mercado Landscape Services is NOT a BBB Accredited Business.

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