Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a transaction of 1000$ to a bank account in ********** on October 1st. Immediately right after the payment processed, I realized the senders bank account information was wrong. So I called placid to correct it. after processing the payment to the correct account they said on the phone it was already delivered but I didnt receive any written confirmation, no transaction details whatsoever. So I called my receiver and it turns out, the account has been closed for some days. My question is, how come placid did not recognize that an account is closed and money wont be sent there?Why placid did not send any written confirmation saying that the money was sent to the correct bank account with the transaction details? Why placid did not contact the bank and note down their response to notify me?

  Business Response

  Date: 10/29/2024

   

  Dear BBB Team,
  

  Thank you for sharing ******* ********* feedback with us. We take pride in maintaining clear and consistent communication with our customers, and we appreciate the opportunity to clarify the actions taken in her case.
  
  Regarding the money transfer transaction initiated on October 1, 2024, by ******* *******, here is the summary of our actions and communications:
  Initial Transaction and request for amendment:
  The customer initially submitted a money transfer transaction on 10/01/24. This transaction was sent to the designated beneficiary bank on the same day, 10/01/24. Following this, the customer contacted us to inform us that the provided account number of the beneficiary was incorrect. We recommended that she submit an amendment request, which she promptly provided, allowing us to reprocess the transfer without delay once the same money transfer transaction was returned by the bank due to incorrect details.
  
  Reprocessing and Follow-Up:
  After reprocessing the transaction with the corrected account details, we regularly communicated with the customer, providing updates on the status of the transaction. This included notifications via email regarding the status and actions taken at each stage. However, a few days later, the customer notified us that the funds had not reached the intended recipient.
  
  Resolution:
  We contacted the beneficiary bank, who informed us that the specified account had been closed. Consequently, we took immediate steps to initiate a refund of funds to the sender (customer ******* *******) and canceled the money transfer transaction. The customer was notified of this action through our usual communication channels.
  
  We value our customers and are committed to transparent,timely communication. We acted timely and communicated to the customer with respect. It is imperative that all details provided are accurate and valid during the process of submission of a money transfer transaction. However, we understand that at times, mistake can happen and as such, our 24/7 support center is available to assist in every way possible. This case was handled appropriately.
  
  Best regards,
  
  
  *** ****** ****
  ********* ******* *******
  *********** ********** * *******
  ****** *******
  

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placid Express initiated a transaction without my authorization and took out $230 from my bank account. I did not authorize this transaction and they did not have my permission to do it. I trusted this company and their website and stored my banking information but they took advantage of that and made a transaction without my permission or authorization. I have contacted the bank to get my money back. But this action from them should have consequences for them. What they did is illegal and should be punished for it.