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Business Profile

Wheelchair Ramps

Boulevard Van City, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/12/20
    ********* **** Stairlift installed. Does not work anymore. Van City says the they no longer have a maintanance unit.

    Business Response

    Date: 06/10/2024

    We advised the customer that we no longer install or service stairlifts as we do not have a certified technician on staff.  We stopped selling and installing stairlifts back in the middle of 2020,  however we continued to offer service of stairlifts thru 2022.  This customers base warranty expired in April of 2023.We supplied the customer with names of several other companies that could possibly assist her with the issue as we have done with other customers.The telephone number provided on the dispute had too many numbers and we tried several variations of the number and could not contact her.We are confused as to why she is saying the disputed amount is $1,447.50, this unit is over 4 years old; base warranty has expired and there are no monies due to the customer.Regards,Debbie K******Business Manager

Boulevard Van City, LLC is NOT a BBB Accredited Business.

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