We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Development

Daewoo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Development.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Claim **************** was opened by ******** on January 8, 2024. ******** is representing ***************** for a failure of my refrigerator's water dispensing system causing flood damage to my home. ***************** is the assigned adjuster. On January 12, 2024 I provided photos of the failed components per *************** instruction along with documentation from the flood mitigation company asserting the flooding was caused by the fridge failure. On February 2, 2024. *********** stated she had tendered the claim to Daewoo/Winia due to the failure being product related, not service related, as of January 26, 2024. I followed up again with *********** on February 29 and March 29, 2024 because no one from Daewoo/***** had contacted me about the claim. Daewoo/***** continues to ignore the notice of tender on this claim. To date, no one has contacted me about my claim. I suspect Daewoo/Winia is failing to acknowledge the tender as a means of avoiding the claim and hoping I exceed my statute of limitations for any legal action.

    Business Response

    Date: 05/07/2024

    Dear Better Business Bureau (BBB),
    This letter is in response to a recent complaint concerning a Daewoo product. We understand the importance of customer satisfaction and apologize for any inconvenience caused.
    Our Company:
    Is a rebate processing center. While we previously offered services for Daewoo Corporation, our partnership has ended.
    **********************************:
    This box was used for processing Daewoo rebate promotions, but it is no longer in service for that purpose and may not be the appropriate channel for product-related concerns.

    Customer Answer

    Date: 05/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Please provide the correct information to submit product complaints/failure to accept tender of claim for Daewoo. This address is listed as Daewoo in the BBB database. It is not reasonable for a consumer to know the appropriate address for multinational corporations in order to make a legitimate complaint with merit.


    Sincerely,

    *****************




     

    Business Response

    Date: 05/14/2024

    Dear Better Business Bureau (BBB),
    This letter is in response to a recent complaint concerning a Daewoo product. We understand the importance of customer satisfaction and apologize for any inconvenience caused.
    Our Company:
    Is a rebate processing center. While we previously offered services for Daewoo Corporation, our partnership has ended.
    **********************************:
    This box was used for processing Daewoo rebate promotions, but it is no longer in service for that purpose and may not be the appropriate channel for product-related concerns.
    Recommendation:
    For efficient resolution of the Daewoo product complaint, we recommend directing the customer to contact ********************** Corporation directly. You can find their contact information below:
    Daewoo Corporation: ******************************************************

Daewoo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.