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Business Profile

Gymnasium

Team Combat League

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Team Combat League subscription on April 12th, 2024 for $7.99. I continued to subscribe and paid another $7.99 on May 11th to them until June 10th, which is the date then I went into their portal to cancel.I was charged again on June 11th for $7.99 again, so I emailed them at the email on their website, ****************** I received no response. I reached out again to their other email listed on their website, ******************************** and never received a response on June 20th and July 11th. I have continued to receive charges for their subscription. My wife has also been receiving these as well and two of my friends. My friends have tried calling and no one has responded to them. I warned them yesterday that if I did not receive a response then I would be reaching out to the BBB.It clearly states on their website for their Brawl Pass that you can pay annually or monthly and cancel at any time: ******************************************************************* concern here is about the fact that they are not responding to subscribers and continuing to bill them monthly, disregarding cancellation.

    Business Response

    Date: 08/01/2024

    Hi ******,
    We have read your complaint to the BBB and understand your frustration. We sincerely apologize for the inconvenience caused. Please note that we use a third-party billing company, and we are taking immediate steps to resolve this issue. You will be fully refunded.


    Thank you for bringing this to our attention.


    Sincerely,
    Team Combat League

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled yet they still billed me and ignored my emails . I am worried they will keep billing me monthly. I've been closed a copy of an email that states May 12th that I canceled and did not wish to be built but then May 13th they went and billed me anyway

    Customer Answer

    Date: 05/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They sent an email today that they will refund me. Thank you ! 

    Sincerely,

    ***********************************



     

Team Combat League is NOT a BBB Accredited Business.

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