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Business Profile

Hospital

WPH: The Family Health Center/Behavioral Health Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am one of the custodial parents to my daughter. when i called to give the hospital a update on my daughter insurance, i requested for dates that shes been seen by her therapist. I was told they can not give that information without the therapist and moms approval. I told them there is no such thing when I am her legal guardian. There is no court papers given saying I can't receive dates of service, when I called to speak to therapist I told them I have never heard back from her the three times I have tried to reach her. When I asked to speak to the director or person in charge of the doctors at the facility they put me on hold and never transferred me to her voice mail. I was hung up on twice when I called back, without being able to give a voice mail of what was going on. I have been the custodial parent of my daughter since she was six years old. There is a legal pending child custody going on but nothing was settled. When I was in court last time no papers were issues saying that I could not get info for my daughter. She is under my health insurance and once again I repeat I have been the custodial parent. This is absolutely not right. I was told to contact you guys since nothing is being done on their end. I have told them that I want to deal with **** and **** only because my daughters therapist at this point has made it very hard to contact her and is now saying she needs approval when that has never been the case nor has been court ordered. I want this resolved and I want a change of therapists.

WPH: The Family Health Center/Behavioral Health Center is NOT a BBB Accredited Business.

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