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Business Profile

New Carpets

Carpet World

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/21/2022 down payment with contract signed for kitchen flooring Trucor LVT and on 10 31/22 installation occurred with payment infull that day totaling $4744.27 via AMEX.Within two ************** began to come loose and their technician did initial repairs,but flooring continues to loosen,curl,and corners break.Notified ************* salesman multiple times now for several months who claims his boss notified,but noone has responded to us to repair floor and their claiming multiple times that this would be fixed.Written contract provides 1 year warranty and I believe they are slow walking /not responding until warranty expires leaving us with a defective product

    Customer Answer

    Date: 08/01/2023

    At this time, I have been contacted directly by Carpet World regarding complaint ID ********, however my complaint has NOT been resolved because:they have referred issue to TRUCOR that made what appears to be a defective product that Carpet World sold and installed in our house.An independent flooring inspector sent by TRUCOR came to house and identified several problems with this floor but noone from Carpet World returns my calls after their installer and the inspector identified the new floor is a problem.If we do not hear soon of a resolution(new floor),we will probably have to go to court despite a one year warranty which is now soon to expire on product and installation costs of over $4000.The floor is curling up with razor sharp edges which have already cut my barefoot grandaughter and has gaps where edges have broken off and bumps where panels are bowing.

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

Carpet World is NOT a BBB Accredited Business.

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