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Business Profile

Online Education

IMPROV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the online defensive driving course on Friday, March 7th. The company claims it takes 7-10 business days for the certificate of completion to be mailed. 10 business days later on March 27th, I contacted the company stating that I did not receive it. They said "it must have gotten lost in the mail" and would send a second copy. I contacted them again on Saturday, April 5th stating that I had not received the second copy either and requested a refund for the course. I received an email from them on Sunday, April 6th, stating that the wait time increased to "14 working days" and it would be delivered on April 8th. As of April 8th I have still not received it and I am still waiting for a refund.

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both my husband and I completed the Defensive Driving onLine Course by IMPROV in September of 2023 and received our Course Completion Certificates in the mail. The company states that they upload the certificate to *** DMV. When we checked our driver abstracts, neither of our certificates have been uploaded to the *** DMV. It is four months later, and when I spoke to *** DMV representative she stated it should be done within 10 days. I was also told that I had to contact IMPROV and the only way to get the certificate added to our driver abstracts was to have them re-submit (upload) them to the DMV.IMPROV during the online course kept crashing, it was nearly impossible to get in touch with them, took forever to complete the course, and much longer to finally receive the certificates. Once again, I tried to get in touch with them to ask them to re-submit the certificates to NY DMV and have had no reply.I cannot help feeling that many other people did not have their certificates uploaded to DMV, as the whole website was a disaster.

IMPROV is NOT a BBB Accredited Business.

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