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Business Profile

Physical Therapist

Ivy Rehab Network Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

This profile includes complaints for Ivy Rehab Network Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ivy Rehab Network Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from Ivy way after my discharge asking for $1900. During all my visits to IVY, I asked if I owe IVY any money or do I need to pay anything and offered money to them, but they always said I do not have to pay any money and your insurance covers everything. Because of that, I continued booking three sessions a week. I was never billed during my visits to IVY either. Now I am seeing the bill and talking to the billing department they say this is my deductible. I explained to them that nobody explained to me about the cost of sessions, and I did not receive a bill. I am requesting my bill to be nulled. I should not pay the money.

    Ivy Rehab Network Inc. is NOT a BBB Accredited Business.

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