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Business Profile

Wholesale Dairy Products

Danone North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Dairy Products.

Complaints

This profile includes complaints for Danone North America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Danone North America has 12 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Silk milk - their newer product.It became lumpy at the bottom of container.I was promised a refund on 11/16/23.I have contacted the business several times - no refund to date.I will never purchase anything from Silk again From now on Regular Milk.

      Business Response

      Date: 12/27/2023

      We were contacted by ************** on November 9, 2023.  We sent ************** replacement coupons; however, we didn't realize there were issues with our fulfillment system.  Coupons were delayed.  Our system is back up and running and ************** likely received those coupons now.  However, my team is reaching out to ************** and offering him a reimbursement check for $5.00. 

      Customer Answer

      Date: 12/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       I was never contacted RE $5 check?

      I don't need to be contacted?

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 01/03/2024

      We continue to attempt to connect with ***************  Please see the documentation attached.

      The $5 reimbursement was mailed on 12/28/23 to:

      *** *******************

      ***************************************** ****

      ********* *** **********

      We will attempt to connect with ************** via phone again today. 1/3/24.

       

       

       

      Customer Answer

      Date: 01/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An hour ago I purchased Dannon whole milk yogurt from **************************. I am 100% sure this is NOT whole milk yogurt. It tastes like it is probably skim.This is a fraudulent product. In my experience, companies ALWAYS KNOW exactly what went out the door, if not doing this intentionally.

      Business Response

      Date: 12/19/2022

      Our ************* team will contact this consumer and discuss the product and its ingredients.  We will also offer them a refund for their purchase. Tell us why here...

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the DanActive probiotic dailies on 8/22/22 from Giant super store. This packet is set to expire on 8/29/22. When I opened one of the probiotic bottles and had it, it tasted like it was excessively fermented. The other bottles also seemed slightly puffed and the drink smelled weird. I worry about a health issue because my stomach does not feel good after having the drink

      Business Response

      Date: 08/23/2022

      Our consumer response team will contact this consumer to get the details of her experience.  We will handle according to our usual protocols based on the details given by the consumer.

    Danone North America is NOT a BBB Accredited Business.

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