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Business Profile

Beverage

BA Sports Nutrition LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an 18 pack (20 bottles) of Body Armor Hydration drinks & they're sealed so tightly it's as if they are cemented on. I had to wait for husband to return from a trip to ****** to open one for me. The drink had a very strange aftertaste. Not fresh at all. Bought it at a local big box store (not Amazon) as I've read via Amazon reviews that some of these are rancid tasting. I'm furious as I hurt my hand attempting to open this! Refund needed!!********** (bar code)********** (number affixed to plastic encasing)

    Business Response

    Date: 06/11/2024

    I responded to the consumer by calling the number provided and receiving the bottle details of the product with the complaint, so we can investigate the matter. Afterwards, I told the consumer the way she can receive a refund from BJ's. 

  • Initial Complaint

    Date:12/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 11/11/2023. I ordered a case of the Body Armor Lyte drinks via **** Club and paid $18.98 for the case. I just started drinking the drinks on 12/27/2023. Today, I noticed that I had severe stomach pain and recalled everything I had eaten and drank today. The only thing I had to drink today was water and the Body Armor Strawberry Banana drink. The drink tasted a little funny and I tried looking for the expiration date when I lifted the bottle up and looked underneath it. I saw nothing but mold in the bottle and looked under the rest of the bottles and saw mold floating around and some caked at the bottom of the bottle. I believe this has caused me to have severe stomachache. I am seeking a refund for this issue.

    Business Response

    Date: 01/02/2024

    We have responded accordingly to ********************** request and included replacement products for her, as well as addressing the concerns of the product. Attached is the conversation had, acceptance of resolution, and shipping label for the product shipped.

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

BA Sports Nutrition LLC is NOT a BBB Accredited Business.

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